VeriFone MX800 User Manual Page 1

MX800 SeriesInstallation Guide

4 MX800 SERIES INSTALLATION GUIDEMX830The MX830 has a 3.5-inch backlit, 16-shade grayscale display with optional touch screen and ATM-style screen-add

MX800 SERIES INSTALLATION GUIDE 5FactoryOptionsFactory options are available for the MX800 Series terminals, depending on your needs.SpeakersThe MX870

6 MX800 SERIES INSTALLATION GUIDEApplications Standard payment applications are available from VeriFone to interface with most ECRs. Applications for

MX800 SERIES INSTALLATION GUIDE 7CHAPTER 2InstallationThis chapter describes the MX800 Series installation procedures and includes connection examples

8 MX800 SERIES INSTALLATION GUIDEFigure 1 Example of Terminal Product ComponentsTo unpack theshipping carton1 With the shipping carton right side up,

MX800 SERIES INSTALLATION GUIDE 9Selecting aLocationUse the following guidelines to select a location for the MX800 Series terminal.1 Select a locatio

10 MX800 SERIES INSTALLATION GUIDE6 Slide the terminal down until the unit seats securely.Figure 2 Aligning MX800 Series Terminal with the Typical Mou

MX800 SERIES INSTALLATION GUIDE 11VeriFone also recommends instruction of the cardholder regarding safe PIN-entry. This can be done with a combination

12 MX800 SERIES INSTALLATION GUIDE3 Route the multiport cable through the races in the countertop wedge or through the races underneath the wedge.Figu

MX800 SERIES INSTALLATION GUIDE 132 Slide the module into place (Figure 6) and secure the retaining screw.Figure 6 Installing the ModuleInstalling MSA

MX800 SERIES INSTALLATION GUIDE

14 MX800 SERIES INSTALLATION GUIDE4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.Figure 8 Removing Installed

MX800 SERIES INSTALLATION GUIDE 156 Reinstall the compartment cover and door screw.Figure 10 Reinstalling the Compartment Door and ScrewInstalling the

16 MX800 SERIES INSTALLATION GUIDEMultiport CableThe MX800 Series terminals use a multiport cable (Figure 12) to make most connections, including conn

MX800 SERIES INSTALLATION GUIDE 17Connecting ECR inTailgate ModeTo connect an ECR to the MX800 Series terminal, insert the multiport cable plug into t

18 MX800 SERIES INSTALLATION GUIDEConnecting to aHost PCTo connect the MX800 Series terminal to a development PC, see Figure 14, which shows a USB con

MX800 SERIES INSTALLATION GUIDE 19Power Up withthe MultiportCableThis section describes how to connect the MX800 Series terminal to a power source usi

20 MX800 SERIES INSTALLATION GUIDECalibrateTouch ScreenThe MX800 Series terminal requires a touch screen calibration at the time of installation. The

MX800 SERIES INSTALLATION GUIDE 21CHAPTER 3MaintenanceThe MX800 Series terminal has no user-maintainable parts.The smart card implementation is a prop

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MX800 SERIES INSTALLATION GUIDE 23CHAPTER 4TroubleshootingDuring normal, day-to-day operation of your MX800 Series terminal, it is possible for minor

MX800 SERIES INSTALLATION GUIDEMX800 Series Installation GuidePart Number 23752, Revision CApril 25, 2008VeriFone®, Inc.2099 Gateway PlaceSuite 600San

24 MX800 SERIES INSTALLATION GUIDETransaction Failsto ProcessThe following are the corrective steps to be taken if the terminal does not process the t

MX800 SERIES INSTALLATION GUIDE 25Gap in CapturedSignatureThe following are the corrective steps to be taken if there is a gap in captured signature.

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MX800 SERIES INSTALLATION GUIDE 27CHAPTER 5VeriFone Service and SupportFor MX800 Series terminal problems, contact your local VeriFone representative

28 MX800 SERIES INSTALLATION GUIDE4 Give the MRA representative the information gathered in step 1.If the list of serial numbers is long, fax the list

MX800 SERIES INSTALLATION GUIDE 29CHAPTER 6SpecificationsTerminalSpecificationsThis chapter discusses power requirements, dimensions, and other specif

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MX800 SERIES INSTALLATION GUIDE 31INDEXAacronyms, Installation Guide 2applications 6audience, Installation Guide 1Ccaptured signature, troubleshooting

32 MX800 SERIES INSTALLATION GUIDEfeatures 3troubleshooting 23PPC connection 18PIN protection measures 10power up with multiport cable 19product ID 27

MX800 SERIES REFERENCE MANUAL 33

MX800 SERIES INSTALLATION GUIDE

MX800 SeriesInstallation GuidePart Number 23752, Revision CVeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) VeriFone (837-

MX800 SERIES INSTALLATION GUIDE ICONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Intended Audience . .

ii MX800 SERIES INSTALLATION GUIDEGap in Captured Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25No Response

MX800 SERIES INSTALLATION GUIDE 1PREFACEThis guide is your primary source of information for setting up and installing the MX800 Series terminals, the

2 MX800 SERIES INSTALLATION GUIDEConventionsUsed in ThisDocumentThe following table describes the conventions used:AcronymsThe following table describ

MX800 SERIES INSTALLATION GUIDE 3CHAPTER 1FeaturesThis chapter presents an overview and feature list for the MX800 Series terminals. MX800 Series term