POS Start Guide
Jan 2013 31 Common Functions
Common MEVS Terminal Messages
Important Note: Digital Telephone lines are not compatible with any Medicaid POS
terminals. Please consult with your Telecommunications Department, Office Manager or
Telephone Company if you have any questions regarding your telephone service.
CHECK LINE
The telephone wire is not plugged into the VeriFone terminal or
the terminal is using the same line as another telephone or
device, which is in use.
CONNECT XXXX
Displayed until transmission to the host computer begins.
DOWNLOAD DONE
Displayed when the download function process is complete. Pres
ENTER to continue.
NO ENQ FROM HOST
No enquiry received from host. A problem exists with the network.
Repeat the transaction. If problem persists, contact the eMedNY
Call Center at 1-800-343-9000 for assistance.
WAITING FOR ANSWER
Indicates the terminal is attempting to connect to the eMedNY
system.
BUSY REDIALING
Indicates the telephone number is busy. You may have an
incorrect dial prefix programmed or the line is in use by another
telephone, fax machine, or other device,
NO ANSWER
Indicates the telephone number is not answering. You may have
an incorrect dial prefix or telephone number programmed.
NO RESPONSE FROM
HOST
No response received from host. A problem exists with the
network. Repeat the transaction. If problem persists, contact
Provider Services at 1-800-343-9000 for assistance.
PLEASE TRY AGAIN
The card swipe was unsuccessful because you partially swiped
the card, the card was damaged, or the equipment malfunctioned.
Re-swipe or manually enter the access number.
PROCESSING
Displayed until the host message is ready to be displayed.
RECEIVING
Displayed until the host message is received by the VeriFone.
RETRY TRANSACTION
After a successful transaction has been completed, this message
will be received during the Review Function if an invalid sequence
of keys Is pressed or an Access Number is entered which differs
in length from the original number.
TRANSMITTING
Displayed until the host computer acknowledges the
transmission.
UNREADABLE CARD
Displayed after three unsuccessful attempts to swipe the card.
IP CONNECT FAILURE
Indicates your cellular terminal is not in cellular range.
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