VeriFone VX 520 Installation Guide download pdf (Page 59)

TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

VX 520 I

NSTALLATION GUIDE 59

Transactions

Fail To Process

There are several reasons why the terminal may not be processing transactions.

Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly. With the card reader, the black

magnetic stripe on the card should face down and inward, toward the keypad

and must be inserted from the top of the terminal.

• Process a transaction manually, using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

• If the manual transaction does not work, proceed to Check the Telephone

Line.

• Contact your VeriFone distributor or service provider.

Check the Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

• Ensure that the card is inserted correctly and that the card is not removed

prematurely.

• Ensure the MSAM cards are properly inserted in the cardholders and that the

cardholders are properly secured (see Installing/Replacing MSAM Cards).

• If the manual transaction does not process, proceed to Check the Telephone

Line.

• Contact your VeriFone distributor or service provider.

Check the Telephone Line

• Disconnect the telephone line from the terminal and connect it to a working

telephone to check for a dial tone. If there is no dial tone, replace the

telephone cable.

• If the problem appears to be with the telephone line, check with the party you

are trying to call to see if their system is operational. If they are not

experiencing difficulties with their line, contact the telephone company and

have your line checked.

• If the telephone line works, contact your local VeriFone representative for

assistance.

1 2 ... 54 55 56 57 58 59 60 61 62 63 64

No comments

VeriFone VX 520 Installation Guide Page 59