VeriFone MX 800 Series Troubleshooting Guide download pdf (Page 13)

MX 800 SERIES TROUBLESHOOTING GUIDE 7

CHAPTER 2

VeriFone Service and Support

Return a

Terminal for

Service

The following procedure describes how to return one or more MX 800 Series

terminals for repair or replacement (U.S. customers only). For MX 800 Series

terminal problems, contact your local VeriFone representative or service provider.

1 Gather the following information from the printed labels on the bottom of each

MX 800 Series terminal to be returned:

• Product ID, including the model and part number.

• Serial number (S/N xxx-xxx-xxx). The serial number is located on a white

label on the bottom of the device in the recessed area where the terminal

connector is connected. (Note that, if an RFID module is attached to the

bottom of the device, it also has a serial number on a white label. Be

careful to provide the serial number for the device, not the RFID.

2 Before returning the MX 800 Series terminal to VeriFone, obtain a

Merchandise Return Authorization (MRA) number..

3 Give your VeriFone representative or service provider the information

gathered in step 1. If the list of serial numbers is long, fax or email the list,

along with the information gathered in step 1.

• Please address the fax clearly to the attention of the “VeriFone MRA

Dept.”

NOTE

For International customers, please contact your local VeriFone representative

for assistance with your service, return, or replacement.

WARNING

Do not, under any circumstances, attempt any service, adjustments, or repairs on

this equipment, other than the simple cleaning processes discussed in the

MX 800 Series Installation Guide and the troubleshooting procedures explained

in Chapter 1. Instead, contact your local VeriFone distributor or service provider

for assistance. Failure to comply can void the product warranty.

WARNING

This terminal comes equipped with a tamper-evident label. This Tamper Warning

label covers a screw hole on the case bottom and indicates if an unauthorized

party has opened the terminal case. Opening the case will make the terminal

inoperable and void the product warranty.

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VeriFone MX 800 Series Troubleshooting Guide Page 13