VeriFone 250 User's Guide download pdf (Page 2)

User’s Guide to Emdeon TRANZ Multipayers October 21, 2005

Customer Support – 800.333.0263 Page 2 of 6 Fax-on-Demand – 800.760.2804

The letter A indicates the geographical subregion: some regions, such as Tennessee,

have two multipayer suites, one for subregion A, and one for subregion B).

Listed below are other examples of Emdeon multipayer idle prompts:

• AZV 1.51A (Arizona multipayer)

• MNV 1.36A (Minnesota multipayer)

• TNV 1.45B (Tennessee multipayer, subregion B)

NOTE

: The version numbers used in the examples represent those active at the time of

publication, but may differ from the actual multipayer version numbers on your POS

terminal.

Key Version Numbers

Each key (1 through 9) on the POS terminal accesses a program that controls

transactions for a group of payers. The key program is identified by its own key version

number. A key’s program version number displays briefly after you press the key from

the idle prompt to start a transaction.

For example, the key programs on version 1.50 of the Florida multipayer suite are listed

below:

Key Version Payers

1 FL 2.09 Florida Medicaid Eligibility and Claim Status, BCBS Florida

Eligibility

2 GA 2.06 Georgia Medicaid Eligibility, BCBS Georgia Eligibility

3 NSM 1.07 North Carolina Medicaid Eligibility, South Carolina Medicaid

Eligibility, MAMSI Eligibility

4 AL 1.09 Alabama Medicaid Eligibility, BCBS Alabama Eligibility and

Benefits, BCBS Alabama Medicare Part B Eligibility

5 M/H 1.04 Medicare Part A Eligibility, Humana Eligibility and Claim

Status

6 C/A 1.12 Cigna Eligibility, Aetna Eligibility, Aetna LTC Eligibility and

Claim Status, and several other Commercial payer eligibility

and claim status transactions.

7 U/M 1.09 UHC Eligibility and Claim Status, Careplus Eligibility,

Neighborhood Health Eligibility

8 J/A 1.01 Jackson Memorial Hospital Health Plan Eligibility, AvMed

Eligibility

9 A/C 1.02 Address Verification, Credit Score

Unless you are using the Florida multipayer suite, your POS terminal will have a different

set of key programs and payer transactions than those listed in the chart above. To print

a list of the payers on each key on your multipayer suite, press <Func> then 2.

Activating Payers

Although your multipayer suite contains the necessary programs to run all transactions

on your POS terminal, your site also must be activated with each payer you want to

access. Your initial sales agreement determines the payers to which you have access.

To activate additional payers, contact Emdeon Customer Support or your Emdeon sales

representative.

Running a Transaction

To run a transaction:

1. From the idle prompt, press <Func> then 2 to print a list of payers on your

Multipayer.

2. Press the key (1 through 9) corresponding to the payer to whom you wish to

submit a transaction.

3. Follow the prompts. For transaction-specific instructions, see the Transaction

Guide for that transaction. The Overview on page 1 tells how to acquire

transaction guides.

Program Updates

As payer requirements change or as new payers and transactions are added, it is

occasionally necessary to update your POS terminal with the latest multipayer software.

These changes are made to your POS via a down line load, or DLL.

DLLs are transaction-driven. When your POS is scheduled for a DLL, it will occur after

you submit a query but before the response is printed. DLLs typically take less than five

minutes to complete. During this time, you will not be able to use your POS terminal.

The following sequence of events occurs during a DLL:

1. The display will alternate between TRANSMITTING and RECEIVING, for a

time period longer than a typical transaction (several minutes, but seldom over

five).

2. Next, the response to your transaction will print. A message may be included

at the end of the response that describes the DLL change, such as this

example:

FL MEDICAID XTN HAS BEEN MODIFIED TO

INCLUDE MEDICALLY NEEDY INFO WHERE

APPLICABLE. CALL 800-333-0263 IF THERE

ARE PROBLEMS WITH UPDATE. ONLINE

DOCUMENTATION AT WWW.EMDEON.COM.

3. Next, the display will show PLEASE WAIT for a few seconds, as the new

program data is loaded into the appropriate memory locations.

4. Next, you will see DOWNLOAD DONE. Press <Clear> to return to the idle

prompt. You can now resume running transactions.

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