VeriFone 250 User's Guide download pdf (Page 5)

User’s Guide to Emdeon TRANZ Multipayers October 21, 2005

Customer Support – 800.333.0263 Page 5 of 6 Fax-on-Demand – 800.760.2804

Changing the Paper Roll

CAUTION!

Do not pull the paper backwards out of the printer. Doing so may

damage the printer.

1. Turn the printer on.

2. Remove the paper roll cover.

• Printer 250: Press the tab at the rear of the printer and lift the cover up.

• PrintPak 350: Lift the cover firmly from the rear.

3. Remove any remaining paper by pressing the line feed button to advance it out

of the printer.

4. Cut the end of the new paper roll into a point for easier insertion.

5. Insert the point of the paper into the paper slot, so that the paper is feeding

from the bottom of the roll.

• Printer 250: Press the paper feed button to advance the paper through

the metal paper slot.

• PrintPak 350: Paper will automatically feed and advance after it is

inserted into the paper slot.

6. Place the paper roll in the tray.

• Printer 250: Place the paper roll spindle into the paper roll. Place the

paper roll into the tray making sure the ends of the spindle are in the

slots on each side of the tray.

• PrintPak 350: Simply place the paper roll in the tray.

7. Replace the paper roll cover making sure the paper extends through the slot on

top of the printer.

CAUTION! For the PrintPak 350 only, handle the single-ply, thermal paper with

care. Impact, temperature, humidity, light, and oil (such as found on fingers) can

affect the coloring and storage characteristics of this paper. Cut all paper cleanly

for optimum performance. Do not load paper that is torn, folded, wrinkled, or has

holes.

Changing the Ribbon

NOTE

: The following instructions apply to the Printer 250 only.

1. Remove the ribbon cover by pressing the front tab and lifting the cover.

2. Lift the old ribbon out to remove it.

3. Insert the new ribbon cartridge into the printer, right side first. Make sure the

round knob is facing up and the ribbon is between the print head and ribbon

guide.

4. Press the left side of the ribbon cartridge down into place. If it does not fit

easily, remove the cartridge and try again. Do not force the ribbon cartridge

into place.

5. Remove any slack in the ribbon by turning the knob clockwise.

6. Replace the ribbon cover by inserting the tabs on the rear of the cover into the

tab slots on the printer. Press the front of the cover down until it snaps into

place.

Running a Print Test

1. Cut the power to the printer.

• Printer 250: Turn the power switch off.

• PrintPak 350: Unplug the power cable from the rear of the printer.

2. Hold down the paper feed button and resupply power to the printer.

• Printer 250: Turn the power switch on while holding down the paper

feed button.

• PrintPak 350: Plug the power cable into the rear of the printer while

holding down the paper feed button. Release the paper feed button

immediately when printing begins.

3. The print test is generated.

• Printer 250: The print test will run continuously until the power is turned

off.

• PrintPak 350: The print test will run for approximately 120 lines. Stop

the print test at any time by pressing the paper feed button.

Troubleshooting

POS Terminal Issues

Messages may occasionally appear on the display of your POS terminal during normal

processing. This section highlights the messages, the conditions that may cause the

messages to appear, and the steps to remedy the problem.

Waiting for Line

Problem

The POS terminal cannot access a telephone line.

Solution

This message indicates the telephone line for the POS terminal is in use or is not

connected properly. Check the cable connections, and/or determine if the

telephone line is in use. Try again. If the problem persists, call Emdeon Customer

Support.

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VeriFone 250 User's Guide Page 5

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