VeriFone Omni3750 Installation Guide Page 1

Revised 02/21/2005 OMNI 3750 Manual

10 Shell Aviation 1.8 Passwords Passwords are used with the OMNI 3750 to eliminate unauthorized access to restricted transactions, operations, and

11 Shell Aviation 2. POS Device Functionality Description 2.1 Passwords - Description Of Different Passwords Profiles And Functions The software h

12 Shell Aviation • Invoice Number • Operator Password • Manager Password • Operator IDs • Software Version 2. Price Menu: Used to store fue

13 Shell Aviation OTHER: 16: APU 17: GPU 18: Maintenance 19: Aircraft Cleaning 20: Tie Down 21: Pilot Supplies 22: Catering 23: Charter 24: LAV 25

14 Shell Aviation 2.6 Manual Authorization Card Center Phone Numbers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ C

15 Shell Aviation 3. Step By Step Daily Transaction Processing Guide 3.1 Sales Transactions IDLE PROMPT 1. To begin a Sale, swipe the Card or

16 Shell Aviation If ‘Manual Entry Prompts’ is ‘On’, the POS prompts for the Invoice Number and Invoice Date. 4. Choose the Flight Type. Shell

17 Shell Aviation 8. Push [Yes] to accept or [No] to decline the Subtotal. This amount does not include Taxes/Charges or Subtotals for other Pro

18 Shell Aviation Shell Aviation Sale F1 Total €1000.00? F2 Yes F3 No F4 12. Enter the Tail Number (if applicable), then push [Ent

19 Shell Aviation The following pages show examples of Sale receipts for Shell Aviation, Shell Contract Fuel, and Shell Carnet.

2 Shell Aviation Table Of Contents 1. GENERAL INFORMATION .. 4 1.1 MAIN FEATURES OF THE SYSTEM ...

20 Shell Aviation

21 Shell Aviation

22 Shell Aviation 3.2 Credit Notes IDLE PROMPT Note: Processing a Credit creates a refund on a Card. To place a charge on a Card, see Sale (Se

23 Shell Aviation 4. If the Card Number is entered manually, the POS prompts for the Expiration Date. Enter the Expiration Date, then push [Enter

24 Shell Aviation 8. The POS will use the programmed Price if there is one. if not, enter the Price, then push [Enter]. 9. Push [Yes] to accep

25 Shell Aviation Shell Aviation Credit F1 Total €1000.00? F2 Yes F3 No F4 13. Enter the Tail Number (if applicable), then push [E

26 Shell Aviation

27 Shell Aviation

28 Shell Aviation 3.3 Post Authorization Of A Transaction IDLE PROMPT Note: Post Authorization should ONLY be used when you call a card center

29 Shell Aviation 4. If the Card Number is entered manually, the POS prompts for the Expiration Date. Enter the Expiration Date, then push [Enter

3 Shell Aviation 8.1 TROUBLESHOOTING ... 78 9. CASE SCENARIOS...

30 Shell Aviation 8. The POS will use the programmed Price if there is one. if not, enter the Price, then push [Enter]. 9. Push [Yes] to accep

31 Shell Aviation Shell Aviation Post Auth F1 Total €1000.00? F2 Yes F3 No F4 13. Enter the Tail Number (if applicable), then pu

32 Shell Aviation

33 Shell Aviation

34 Shell Aviation 3.4 Cash Sales IDLE PROMPT 1. To begin a Cash Sale, push [Cash]. If ‘Operator ID’ is ‘On’, the POS prompts for the Operator

35 Shell Aviation Cash Sale F1 Jet A1 F2Enter Quantity F3-> F4 4. The POS will use the programmed Price if there is one. I

36 Shell Aviation 8. When ONLY [Enter] is pushed at Step 2, the POS prompts for confirmation of the Total Sale Amount. Push [Yes] to accept or

37 Shell Aviation

38 Shell Aviation 3.5 Voiding A Transaction IDLE PROMPT 1. To begin a Void, push [More]. 2. Then, push [Void]. 3. Enter the Operator Passw

39 Shell Aviation The following page shows examples of two (2) Void receipts, Shell Aviation and Shell Contract Fuel.

4 Shell Aviation 1. General Information 1.1 Main Features Of The System Features of this system include: • Electronic approval for credit cards

40 Shell Aviation

41 Shell Aviation 3.6 Reprinting A Transaction IDLE PROMPT 1. To begin a Reprint, push [More]. 2. Then, push [Reprint]. 3. Enter the Batch

42 Shell Aviation The following page shows examples of two (2) Reprint receipts, Shell Aviation and Shell Contract Fuel.

43 Shell Aviation

44 Shell Aviation 3.7 Pre Authorization Of A Transaction IDLE PROMPT Note: Pre Authorization should ONLY be used to obtain a Reference Number o

45 Shell Aviation Pre Auth F1Swipe Card Or Enter Card Number F2 -> F3 F4 5. If the Card Number is entered manually, the POS

46 Shell Aviation Approved (NNNNNN) F1 Accept? F2 Yes F3 No F4 If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push

47 Shell Aviation

48 Shell Aviation 4. Settlement 4.1 How To Do An End Of Day Settlement IDLE PROMPT 1. To begin Settlement, push [More]. 2. Then, push [Settle

49 Shell Aviation 6. The POS dials for settlement, then prints the settlement receipt. The following pages show examples of all report receipts

5 Shell Aviation 1.4 Quick Reference Guide This page may be photocopied and the copy kept separate from the manual to be used for faster reference

50 Shell Aviation

51 Shell Aviation

52 Shell Aviation 5. Configuring The POS Device - Manager Menus 5.1 Description Of The Menus And Possible Configurable Parameters On The Device ID

53 Shell Aviation The following pages show examples of all menu receipts.

54 Shell Aviation

55 Shell Aviation

56 Shell Aviation

57 Shell Aviation

58 Shell Aviation

59 Shell Aviation 5.1 Configuring Your Location Details 1. Push [Location]. 10:00:00 AM Location F1 Manager Price F2Menus Tax/Charges

6 Shell Aviation Transaction Use Keys Function Reprint [More], [Reprint] Used to reprint an invoice from the current batch or any of the three

60 Shell Aviation Location Name Is: F1Shell Europe Test Merchant F2 Enter New Value F3-> F4 5. If Menu Number 12 is entered

61 Shell Aviation 8. If Menu Number 25 is entered, the POS prompts 'Enter New Number (NNNNNN)'. Enter the New Number, then push [Enter

62 Shell Aviation 5.2 Setting Prices Of Products 1. Push [Price]. 10:00:00 AM Location F1 Manager Price F2Menus Tax/Charges F3 Prod

63 Shell Aviation 5. Enter the New Price, then push [Enter]. Jet A1 PAP Is: F10.0000 F2Enter New Price F3-> F4 6. If CM

64 Shell Aviation Unit Of Measure For Fuels: F1LT F2Choose Type F3 GAL F4 10. If Menu Number 11 is entered, choose the Type, or

65 Shell Aviation [Edit/View] is pushed, the POS prompts 'Enter Menu Number (1-2)'. 10:00:00 AM F1Tax/Charges Menu F2 Pri

66 Shell Aviation Airfield Fee Is: F1All Products F2Choose Setting Fuel/Oil/Add. F3 All Products F4 If the Setting chosen is

67 Shell Aviation Airfield Fee Unit Is: F1LT F2Choose Unit F3 GAL F4 10. Enter the New Rate, then push [Enter]. Airfield Fee

68 Shell Aviation Jet A1 F1Enter Asociated Tax/ Charge Number F2 -> F3 F4 If the Tax/Charge is 'Off', the POS will

69 Shell Aviation 10:00:00 AM F1Product Codes Menu F2 Print F3 Edit/View F4 3. Enter the Product Code, then push [Enter]. Ed

7 Shell Aviation CUSTOM PRODUCT CODES - Codes 51-55 are designed to accommodate products and services not included in the master Shell product cod

70 Shell Aviation Catering Contract Price? Is: F1No F2Choose Setting Yes F3 No F4 7. If Product Code 51-55 is entered at step

71 Shell Aviation 10:00:00 AM Phone F1 Manager Clock F2Menus Print All Menus F3 Update F4 2. If [Print] is pushed, the POS print

72 Shell Aviation Dial Prefix Is: F1 F2Enter New Prefix F3-> F4 6. If any Menu Number 7-8 is entered, choose the Rate. Aut

73 Shell Aviation 2. If [Print] is pushed, the POS prints the Clock Menu. If [Exit] is pushed, the POS returns to the Manager Menus. If [Edit/V

74 Shell Aviation If [Clear] is pushed at any time, the POS prompts to ‘Cancel?’. Push [Yes] to cancel or [No] to continue. 5.7 Printing All The

75 Shell Aviation 6. Reports 6.1 Printing POS Reports IDLE PROMPT 1. To print Reports, push [More]. 2. Push [More] again, then push [Reports

76 Shell Aviation F1 Choose Batch Review F2Report By Invoice F3 By Product F4 Refer to pages 40-41 for examples of all report

77 Shell Aviation 7. Product Codes 7.1 Printing The Product Codes Menu IDLE PROMPT 1. To print the Product Codes Menu, push [More]. 2. Push

78 Shell Aviation 8. Troubleshooting 8.1 Troubleshooting IDLE PROMPT Note: If you see the followinf screen, ONLY push the [RESTART] key [F4].

79 Shell Aviation Invoice Not Found Invoice is not in current batch or three (3) most recently settled batches SYSTEM ERROR Push [RESTART]

8 Shell Aviation VOID - Cancellation of a transaction in the current batch. If you need to refund a credit card, see CREDIT. 1.6 Description Of T

80 Shell Aviation 9. Case Scenarios IDLE PROMPT 9.1 Changing Location VAT Number 1. Push the [More] key again, then push [Manager]. 2. Enter

81 Shell Aviation 10:00:00 AM F1Location Menu F2 Print F3 Edit/View F4 5. Push [4], then [Enter]. Edit/View Location Menu

82 Shell Aviation 10:00:00 AM F1Location Menu F2 Print F3 Edit/View F4 8. Verify information is correc t. 9.2 Changing Price

83 Shell Aviation Edit/View Price Menu F1 Enter Menu Number F2(1-11) F3-> F4 6. Choose the Price. Jet A1 F1 F2Choos

84 Shell Aviation Edit/View Price Menu F1 Enter Menu Number F2(1-11) F3-> F4 10. Push [Print]. 10:00:00 AM F1Price Menu

85 Shell Aviation 10:00:00 AM F1Tax/Charges Menu F2 Print F3 Edit/View F4 5. Push [1], then [Enter]. Edit/View Tax/Charges

86 Shell Aviation VAT-Jet <= 2300 LT Is: F10.0000 F2Enter New Rate F3-> F4 9. Push [1], then [Enter]. Edit/View Tax/Char

87 Shell Aviation Airfield Fee Is: F1Flat PPU F2Choose Rate Type Flat F3 % F4 If All Products is chosen, choose the Rate Type.

88 Shell Aviation Airfield Fee Is: F10.0000 F2Enter New Rate F3-> F4 16. Choose the VAT application. Airfield Fee Apply

89 Shell Aviation Edit/View Product Table F1 Enter Product Code F2 -> F3 F4 20. Enter the Associated Tax/Charge Number, then p

9 Shell Aviation Diagram 1.1 OMNI 3750 Note: All pictures provided in this section have been reproduced from the VeriFone OMNI 3750 Installat

90 Shell Aviation 10:00:00 AM F1Tax/Charges Menu F2 Print F3 Edit/View F4 24. Verify information is correc t. 9.4 Setting Up

91 Shell Aviation Edit/View Product Codes Menu F1 Enter Product Code F2 -> F3 F4 4. Enter the Description, then push [Enter

92 Shell Aviation Edit/View Product Codes Menu F1 Enter Product Code F2 -> F3 F4 8. Push [Print]. 10:00:00 AM F1Produc

93 Shell Aviation 10:00:00 AM Phone F1 Manager Clock F2Menus Print All Menus F3 Update F4 5. Push [Edit/View]. 10:00:00 AM

94 Shell Aviation Hour Format Is: F1AM/PM F2Choose Setting AM/PM F3 Military F4 11. Push [Exit]. Edit/View Clock Menu F1

95 Shell Aviation 10. Units Of Measure Conversions FROM TO FACTOR FROM TO FACTOR Gallon Quart 4.0000 Decaliter Gallo

96 Shell Aviation Liter Gallon 0.264 Quart 1.0567 Barrel 0.0063 Decaliter 0.1000 Hectoliter 0.0100 Kiloliter 0.0010