VeriFone Vx-520 Series APACS 40 User's Guide

VX-670 Series APACS 40User Guide©2006 VeriFone. All rights reserved. VeriFone, the VeriFone logo, Vx are either trademarks orregistered trademarks of

Referred (Referral) TransactionsA Referred Transaction is where the terminal has been unable to obtain Authorisation fromthe Host (bank) and is now re

VeriFone Apacs 40 User Guide 11Maestro1234567890Amt. £10AuthorisedDeclinedKey in the Authorisation Code and press ENTER. The transaction is nowstored

Keyed Transactions / Customer Not Present (CNP) TransactionsPress F0 to select SALE.Key in the card number using the key pad on the terminal and press

You are now being requested to enter the numerical part of thecustomer’s street address. E.g. 23 Baker Street you would key in 23 andpress ENTER.The P

Customer Not Present Acceptance Recommendations14 VeriFone Apacs 40 User GuideDisplayed Comments ActionsCSC - matched All match As long as you have be

Sale with CashbackYou will need to be authorised to accept the cashback facility on your terminal. It is not astandard configuration on the terminal.

Sale with Cashback Receipt16 VeriFone Apacs 40 User GuideMerchant NameAddress 1Address 2Address 3VAT number: 123456789VAT Rate: 17.50&HH:MM:SSDD/M

VeriFone Apacs 40 User Guide 17Refund Transaction SwipedPress F1 to select RefundSwipe the card with the magnetic card facing inwards.The terminal is

Chip and PIN TransactionsTransaction processing in the UK is predominantly Chip and PIN. Using this method ofpayment it is possible to utilise technol

VeriFone Apacs 40 User Guide 19Tear off the receipt and select F0 to print the customer’s copy. The cardcan now be removed from the terminal. The tran

RefundPress F1 to select Refund.For all chip transactions the card is inserted into the device chip endfirst and facing upwards.Now key in the value o

VeriFone Apacs 40 User Guide 21Incorrect PIN is EnteredPress F0 to select Sale or F1 to select Refund.For all chip transactions the card is inserted i

Sale and Gratuity (Tips) – Restaurant ModeThe terminal can be configured upon request to accommodate a ‘Restaurant Mode’. Thisenables the TipPINg faci

VeriFone Apacs 40 User Guide 23This Step is only Applicable if the ‘Other’ option is chosen.A tip of the customer’s choosing can now be entered. Pleas

X and Z ReportsX and Z reports are available as part of this terminal’s software functionality. These reports aredesigned to enable you, the merchant

VeriFone Apacs 40 User Guide 25Z ReportTotals ResetCard CNT Total NetVisa DR 1 10.00CR 0 0.00Cash 0 0.00 10.00Card CNT Total NetMastercard DR 2 20.00C

X and Z Reports ExplainedThe following descriptions refer to the sample Z Report on the previous page.Card Type. The left hand column details the Card

VeriFone Apacs 40 User Guide 27Reconciliation ReportAt the end of each trading day you need to perform a Reconciliation. This process isimportant and

The Reconciliation report is now complete.Press the Cancel button to return to the default screen.28 VeriFone Apacs 40 User GuideReconcil..X reportZ r

VeriFone Apacs 40 User Guide 29Reconciliation Report ExplainedThe following descriptions refer to the Reconciliation report on the previous page.Repor

The information contained in this document is subject to change without notice. AlthoughVeriFone has attempted to ensure the accuracy of the contents

General Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to assist theuser. If the problem pers

VeriFone Apacs 40 User Guide 31Vx 670 GPRS Communication ProblemsThe Vx 670 Mobile terminal communicates over the GPRS network using the same networks

Diagnostic CodesThe numbers listed in the table below and their corresponding description help to explainwhy a transaction will have failed and what a

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Helpdesk NumberEnter Merchant ID for future reference

1. IntroductionVX-670 TerminalThis manual covers the Vx-670 mobile and portable terminal operating via Gprs or Wi Ficonnectivity. Although the termina

2. Using Your TerminalAt this point you will need to refer to the Quick Installation Guide which will have beenincluded with this manual and the termi

3. Training ModeBefore using the terminal for live transactions we advise that you take 5 minutes to familiariseyourself by processing some transactio

Chip & PIN Training TransactionTo start press F0 to select SalePlease insert the chip card, chip end first facing up. Now key in the value of the

ReceiptAbove is an example of a receipt, in this instance a Training Transaction has just beencompleted. Throughout this manual there will be examples

VeriFone Apacs 40 User Guide 94. Financial TransactionsThis section describes all the different types of transactions it is possible to process.Sale T