VeriFone Vx510 Installation Guide

VeriFone Part Number 23216, Revision BOmni 5xxx and Vx5xx/Vx6xxInstallation Guide

TERMINAL OVERVIEWFeatures and Benefits10 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDEFeatures andBenefitsVx5xx/Vx6xx terminals provide the right combi

VX5XX/VX6XX INSTALLATION GUIDE 11CHAPTER 2Terminal SetupThis chapter describes the terminal setup procedure. You will learn how to: • Select Terminal

TERMINAL SETUPUnpack the Shipping Carton12 VX5XX/VX6XX INSTALLATION GUIDEElectricalConsiderations• Avoid using this product during electrical storms.•

TERMINAL SETUPExamine Terminal FeaturesVX5XX/VX6XX INSTALLATION GUIDE 132 Remove all plastic wrapping from the terminal and other components.3 Remove

TERMINAL SETUPExamine Terminal Features14 VX5XX/VX6XX INSTALLATION GUIDEd Three color-coded function keys below the keypad (icons at right; from left

TERMINAL SETUPExamine Terminal FeaturesVX5XX/VX6XX INSTALLATION GUIDE 15Figure 4 shows the connection ports for the Vx5xx terminal.Figure 4 Vx5xx Conn

TERMINAL SETUPEstablish Telephone Line Connections16 VX5XX/VX6XX INSTALLATION GUIDEEstablishTelephone LineConnectionsConnect the telephone cord to the

TERMINAL SETUPInstall the Paper RollVX5XX/VX6XX INSTALLATION GUIDE 17Install the PaperRollA fast, quiet thermal printer is built into the Vx5xx/Vx6xx

TERMINAL SETUPInstall the Paper Roll18 VX5XX/VX6XX INSTALLATION GUIDE3 Loosen the glued leading edge of the paper or remove the protective strip from

TERMINAL SETUPInstall/Replace MSAM CardsVX5XX/VX6XX INSTALLATION GUIDE 197 Close the paper roll cover by gently pressing directly on the cover until i

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TERMINAL SETUPInstall/Replace MSAM Cards20 VX5XX/VX6XX INSTALLATION GUIDE3 Remove the MSAM compartment door screw and rotate the door up and back to a

TERMINAL SETUPConnect Optional Device(s)VX5XX/VX6XX INSTALLATION GUIDE 216 Replace the MSAM compartment door and reinstall the screw (see Figure 13).F

TERMINAL SETUPConnect Optional Device(s)22 VX5XX/VX6XX INSTALLATION GUIDE2 Insert the larger RJ45-type connector on the other end of the PINpad cable

TERMINAL SETUPConnect Optional Device(s)VX5XX/VX6XX INSTALLATION GUIDE 23Vx6xx OptionalDevice ConnectionsThe side port of the Vx6xx terminal can opera

TERMINAL SETUPConnect Optional Device(s)24 VX5XX/VX6XX INSTALLATION GUIDEConnecting the Check Reader to the Vx6xxWhen operating off battery power and

TERMINAL SETUPConnect the Terminal Power PackVX5XX/VX6XX INSTALLATION GUIDE 25Connect theTerminal PowerPackWhen you have finished connecting optional

TERMINAL SETUPSmart Battery26 VX5XX/VX6XX INSTALLATION GUIDE4 Plug the AC power cord into a wall outlet or powered surge protector. When the terminal

TERMINAL SETUPSmart BatteryVX5XX/VX6XX INSTALLATION GUIDE 27• activates when the battery is left in an unused terminal for extended periods, and• rese

TERMINAL SETUPInstall/Replace SIM Card (GSM/GPRS Models)28 VX5XX/VX6XX INSTALLATION GUIDEBattery LifeThe Vx6xx smart battery can be charged and discha

TERMINAL SETUPInstall/Replace SIM Card (GSM/GPRS Models)VX5XX/VX6XX INSTALLATION GUIDE 292 Detach the GSM/GPRS sled module from the terminal. Figure 2

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audienc

TERMINAL SETUPInstall/Replace SIM Card (GSM/GPRS Models)30 VX5XX/VX6XX INSTALLATION GUIDE4 Replace the GSM/GPRS sled module in the terminal.Figure 25

TERMINAL SETUPAntennaVX5XX/VX6XX INSTALLATION GUIDE 31AntennaFor some Vx6xx terminals to establish a wireless connection, an external antenna is provi

TERMINAL SETUPAntenna32 VX5XX/VX6XX INSTALLATION GUIDE4 Screw the barrel nut finger tight to retain the antenna.Figure 28 Tighten Antenna Barrel NutOr

TERMINAL SETUPWireless TransactionsVX5XX/VX6XX INSTALLATION GUIDE 33WirelessTransactionsTo conduct a wireless transaction:• Ensure the terminal is in

TERMINAL SETUPMagnetic Card Reader Use34 VX5XX/VX6XX INSTALLATION GUIDE3 Swipe the card through the magnetic card reader.Figure 30 Using the Magnetic

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 35CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications

SPECIFICATIONSWeight36 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDEWeightTerminal unit weight: 0.48kg (1.06 lb)For Vx5xx:• Omni 5100/5150 and Vx510, O

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 37CHAPTER 4MaintenanceThe Vx5xx/Vx6xx has no user-maintainable parts. Clean theTerminalTo clean the termi

MAINTENANCESmart Card Reader38 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 39CHAPTER 5VeriFone Service and SupportFor Vx5xx/Vx6xx terminal problems, contact your local VeriFone rep

CONTENTS4 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDECHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VERIFONE SERVICE AND SUPPORTAccessories and Documentation40 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDEc Complete the Inquiry Contact Form at http://

VERIFONE SERVICE AND SUPPORTAccessories and DocumentationOMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 41VeriFone CleaningKit02746-01 Cleaning KitTelep

VERIFONE SERVICE AND SUPPORTAccessories and Documentation42 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 43CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are

TROUBLESHOOTING GUIDELINESSmart Battery Will Not Charge44 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDESmart BatteryWill Not ChargeThe Vx6xx smart batt

TROUBLESHOOTING GUIDELINESPrinter Paper JamOMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 45Printer PaperJamIf paper jams inside the printer:• Press the

TROUBLESHOOTING GUIDELINESTransactions Fail To Process46 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE• Process a transaction manually, using the keypa

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 47INDEXAaccessories 40documentation 41ordering 41power packs 40swivel stand 41telephone line cord 41therm

INDEXP48 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDEconnecting 21Ppaper jamstroubleshooting 45paper rollsfor thermal printers 17, 45installation 17pe

INDEXVOMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 49printers 44terminal transactions 45terminals 43, 44VVeriCentre Appliance Management Suitesimultan

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 5PREFACEThis guide is your primary source of information for setting up and installing the Vx5xx/Vx6xx se

Omni 5xxx and Vx5xx/Vx6xxInstallation GuideVeriFone Part Number 23216, Revision BVeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel

PREFACERelated Documentation6 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDERelatedDocumentationTo learn more about the Vx5xx/Vx6xx terminal, refer to t

PREFACERelated DocumentationOMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 7Acronym DefinitionsVarious acronyms are used in place of the full definition

PREFACERelated Documentation8 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 9CHAPTER 1Terminal OverviewThis chapter provides a brief description of the Vx5xx/Vx6xx series of termina