VeriFone Vx810 Duet User Manual download pdf (Page 3)

810 DUET REFERENCE GUIDE i

CONTENTS

PREFACE .............................................. iii

1 – V

810 DUET Overview ..................1

Conventions and Terminology ...................2

2 – Set Up ...............................................3

Unpacking the Shipping Carton ................3

Reviewing the V

810 DUET Features .......4

Connecting the PIN Pad to the Base Unit .5

Installing the Paper Roll ............................7

Cable Connections ....................................9

Phone Connection ...............................9

Ethernet Connection............................9

Connecting the Power Pack ....................10

Terminal Activation .................................10

3 – Navigating through your

810 PIN pad keyboard ...............12

Terminal Key Functions ...........................13

Terminal Menus ......................................15

Main Menu (Terminal Transactions) .15

Conﬁguration Menu ..........................16

Setup ...........................................17

Servers/Clerk IDs ........................18

Menus/Keys ................................19

Set Language ..............................19

Initialization.................................19

Quick Setup Menu...................................20

Terminal Setup Table ........................21

4 – Features & General

Information .......................................22

Cards Accepted .......................................22

Password .................................................22

Locking/Unlocking the Terminal

Keyboard ..............................................23

Language Options on the Display and

Receipt .................................................23

Card Information Security .......................23

Card Numbers on Reports .......................24

Alpha Characters.....................................24

5 –Server/Clerk ID Option ................25

Default Clerk ID .......................................26

Server/Clerk Setup ..................................26

Managing Server/Clerk IDs.....................27

Add a Server/Clerk ID .......................27

Delete a Server/Clerk ID ...................27

Modify a Server/Clerk ID ..................27

Server Reports.........................................28

Totals Report .....................................28

6 – Other Optional Features .............29

Invoice Number Prompt...........................29

Personalized Message on Receipts ........30

Terminal Security ....................................30

The Manager Password ..........................31

7 – Training & Demo Mode ...............32

8 – Processing Transactions ...........33

Basics of Processing “Chip” Cards .........33

How to Process a Sale ............................35

How to Process a Phone Order ...............37

How to Issue a Refund ............................38

How to Force Capture a Transaction .......39

How to Void a Transaction ......................40

How to use Pre-Authorization

Transactions .........................................41

Credit Pre-Authorization....................41

Credit Pre-Authorization Completion 42

Delete Pre-Authorization...................42

9 – Balancing & Settling a Batch ...43

Totals Report ...........................................43

Pre-Auth Report.......................................44

Batch Review ..........................................44

Batch Detail ............................................45

How to Settle a Batch .............................46

Additional Settlement Information ...46

10 – Important Phone Numbers.......47

Terminal Issues .......................................47

Paper Resupply........................................47

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VeriFone Vx810 Duet User Manual Page 3

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