VeriFone Vx810 Duet User Manual download pdf (Page 47)

810 DUET REFERENCE GUIDE 40

How to Void a Transaction

Use

Void

to remove a charge from the existing batch. Transactions not in the

current batch must be handled as credits. The steps below apply to all voids.

After completing the ﬁrst three steps, proceed to the applicable section.

At the Main Menu, select

VOID

(F4).

Enter

PASSWORD

and press OK

Press

YES

(F1) to void the last transaction and conﬁrm by pressing

YES

(F1) again or choose to retrieve the transaction by invoice number (F1)

or last four digits (F2).

Credit Cards

1 Swipe the card or enter the card number and press

2 A receipt will print upon successful completion of the transaction.

3 Press

YES

(F1

)

to print customer receipt.

Debit Cards

1 Hand the PIN pad to the customer to conﬁrm amount by pressing OK

2 If prompted, the customer presses

YES (

)

to add a tip, or

NO (

)

bypass the tip.

3 If “yes” is selected, customer enters tip amount and presses OK.

4 The customer conﬁrms the total amount (including tip) by pressing OK

5 Customer presses

CHQ

(F1) or

SAV (

F2).

6 Customer enters PIN into pad and presses OK on the PIN pad.

7 A receipt will print upon successful completion of the transaction.

8 Press

YES

(F1

)

to print customer receipt.

EMV (Chip) Cards

1 Ask the customer to insert Card and conﬁrm transaction by pressing

YES.

2 Follow the display prompts based on the card type (credit or debit).

3 Remove card when instructed by the terminal.

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VeriFone Vx810 Duet User Manual Page 47

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