User’s Guide to Emdeon TRANZ Multipayers October 21, 2005
Customer Support – 800.333.0263 Page 4 of 6 Fax-on-Demand – 800.760.2804
58110 © 2005 Emdeon Business Services LLC. All Rights Reserved Document Order # 5993
Using a Keyboard
The laptop-size keyboards make data entry much more convenient and function like any
computer keyboard, with the following exceptions:
• The <Esc> key on the keyboard performs the same function as the <Clear>
key on the POS terminal.
• The <Num Lock> key allows the keyboard to function in a ten-key mode using
the following keys as numbers rather than letters:
M = 0 J = 1 K = 2 L = 3 U = 4 I = 5 O = 6
Numbers 7, 8, and 9 remain the same and complete the ten-key setup.
About Your POS Printer
Overview
Your printer will be either a VeriFone Printer 250 (dot-matrix) or PrintPak 350 (thermal).
This chapter provides some basic guidelines and tips for operating the printers. If you
have a printer model other than the one discussed here, refer to the printer's manual or
call Emdeon Customer Support for assistance.
Please read the VeriFone Printer 250 or PrintPak 350 Installation Guides for more
information about the following:
• Setting up your POS terminal and printer
• Adding a printer to an existing POS terminal
• Changing or removing the paper roll
• Testing your printer
• Servicing your printer
• Cleaning and caring for your equipment
Settings
DIP Settings
On the PrintPak 350, the DIP settings control baud rate, word format, and operational
defaults for your printer. Switches controlling the DIP settings are located on the bottom
of the printer.
Printers are shipped with the correct DIP settings to support Emdeon transactions. If for
some reason the DIP settings on your printer are altered, reset them to the following
positions:
• Switch 1 – ON (Up position)
• Switch 2, 3, 4 – OFF (Down position)
CAUTION!
Do not change DIP settings with the power on! Doing so may damage
your equipment.
For more information on the DIP switches, please refer to the VeriFone PrintPak 350
Installation Guide.
Receipt Selection Switch
On the PrintPak 350, the Receipt Selection Switch controls the number of receipts you
can print for each transaction. The switch is located on the left side of the bottom of the
printer.
If you want to print just one receipt per transaction, set the Receipt Selection Switch to 1.
If you want additional copies, set the Receipt Selection Switch to 2 for two receipts, or to
3 for three receipts.
You must press the paper feed button within 60 seconds after the initial transaction prints
to receive additional copies. The paper feed button is located on the left side of the
printer, above the indicator light.
For more information on the Receipt Selection Switch, please refer to the VeriFone
PrintPak 350 Installation Guide.
Printer Tips
Indicator Lights
The VeriFone Printer 250 has two indicator lights:
• The Power light located on the top right side.
If this light is on, the printer has power and is ready to print.
• The Low Paper light located just below the Power light.
If this light is on, the printer is low on paper or out of paper.
The VeriFone PrintPak 350 has a single indicator light to identify certain printer
conditions:
• If the indicator light is a steady green, the printer is on and ready to print.
• If the indicator light is flashing about once per second, the printer is out of
paper.
If an indicator light is flashing faster than once per second, the printer cables may be
loose or unplugged. Check all cable connections.
(12 pages)
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