VeriFone VX 520 Specifications Page 156
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TROUBLESHOOTING GUIDELINES
Terminal Does Not Dial Out
156 VX 520 REFERENCE GUIDE
Terminal Does
Not Dial Out
If the terminal does not dial out:
• Check the telephone line connections.
• Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
• Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
• If the problem persists, contact your local VeriFone service provider.
Printer Paper
Jam
If paper jams inside the printer:
• Open the paper roll cover.
• Remove the damaged paper from the paper roll and clear the feed
mechanism.
• Install a roll of printer paper, as described in Installing the Paper Roll in the
Printer.
• If the problem persists, it may be due to poor paper quality. Install a new
roll of higher-quality paper.
Keypad Does
Not Respond
If the keypad does not respond properly:
• Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local VeriFone representative.
Peripheral
Device Does Not
Work
If any peripheral device (PIN Pad or smart card reader) does not work properly:
• Check the power cord connection to the peripheral device.
• Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
• The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See Connecting Optional Devices.
• If the problem persists, contact your local VeriFone representative.
WARNING
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and Documentation.
- Reference Guide 1
- CONTENTS 3
- 4 VX 520 REFERENCE GUIDE 4
- 6 VX 520 REFERENCE GUIDE 6
- Audience 7
- Organization 7
- Conventions and 8
- Acronyms 8
- Table 1 Document Conventions 9
- Convention 9
- Acronym Definitions 10
- CHAPTER 1 11
- Features and 12
- Benefits 12
- TERMINAL OVERVIEW 13
- Features and Benefits 13
- GUIDE 13 13
- 14 VX 520 REFERENCE GUIDE 14
- CHAPTER 2 15
- Unpacking the 16
- Shipping Carton 16
- Examining 17
- Terminal 17
- Features 17
- 18 VX 520 REFERENCE GUIDE 18
- TERMINAL SETUP 19
- Examining Terminal Features 19
- GUIDE 19 19
- 20 VX 520 REFERENCE GUIDE 20
- Installing the 21
- Smart Battery 21
- (VX 520 GPRS 21
- Establishing 22
- Telephone Line 22
- Connections 22
- Paper Roll in the 23
- 24 VX 520 REFERENCE GUIDE 24
- Installing/ 25
- Replacing MSAM 25
- 26 VX 520 REFERENCE GUIDE 26
- 2 Remove the battery 27
- 5 Install the battery 27
- 28 VX 520 REFERENCE GUIDE 28
- Connecting Optional Devices 29
- GUIDE 29 29
- Connecting the 30
- Terminal Power 30
- Charging the 31
- Privacy Shield 32
- (Optional) 32
- Using the Smart 32
- Card Reader 32
- Using the 33
- Magnetic Card 33
- 34 VX 520 REFERENCE GUIDE 34
- CHAPTER 3 35
- Data Entry 36
- Functions 37
- USING THE TERMINAL KEYS 38
- Keypad Functions 38
- VX 520 REFERENCE GUIDE 38
- * ,’" * , ’ " 39
- Programmable 40
- Function (PF) 40
- Descriptions 40
- CHAPTER 4 41
- Local and 42
- Operations 42
- Verifying 42
- Terminal Status 42
- Entering Verix 43
- File Groups 43
- Passwords 44
- Verix Terminal 44
- Manager Menus 44
- Action required 45
- 46 VX 520 REFERENCE GUIDE 46
- Enter and Exit Verix 47
- Terminal Manager 47
- ERIX TERMINAL MANAGER 48
- VERIX TERMINAL MANAGER 49
- Verix Terminal Manager Menus 49
- GUIDE 49 49
- EFERENCE GUIDE 59 59
- EFERENCE GUIDE 61 61
- 5> DIAGS 3 > ICC DIAGS 63
- 5> DIAGS 6 > DEBUGGER 64
- EFERENCE GUIDE 65 65
- 6 > SYSTEM ERROR LOG 67
- EFERENCE GUIDE 69 69
- 4> KEY MANAGEMENT 71
- 74 VX 520 REFERENCE GUIDE 74
- CHAPTER 5 75
- 76 VX 520 REFERENCE GUIDE 76
- Signature *.p7s 76
- Private key *.key 76
- Digital certificate *.crt 76
- FILE AUTHENTICATION 77
- GUIDE 77 77
- 78 VX 520 REFERENCE GUIDE 78
- GUIDE 79 79
- 80 VX 520 REFERENCE GUIDE 80
- GUIDE 81 81
- 82 VX 520 REFERENCE GUIDE 82
- Planning for File 83
- 84 VX 520 REFERENCE GUIDE 84
- GUIDE 85 85
- 86 VX 520 REFERENCE GUIDE 86
- GUIDE 87 87
- 88 VX 520 REFERENCE GUIDE 88
- ILE AUTHENTICATION 89
- EFERENCE GUIDE 89 89
- 90 VX 520 REFERENCE GUIDE 90
- 92 VX 520 REFERENCE GUIDE 92
- GUIDE 93 93
- VeriShield File 94
- Signing Tool 94
- Command-Line 95
- Entries for the 95
- VeriShield File Signing Tool 96
- GUIDE 97 97
- 98 VX 520 REFERENCE GUIDE 98
- CHAPTER 6 99
- Download Tools 100
- Download 101
- Full and Partial 102
- Downloads 102
- ERFORMING DOWNLOADS 103
- EFERENCE GUIDE 103 103
- Multiple 104
- Applications 104
- Support for 104
- Use of RAM and 105
- Flash Memory 105
- 106 VX 520 REFERENCE GUIDE 106
- Redirecting Files to 107
- Other File Groups 107
- 108 VX 520 REFERENCE GUIDE 108
- EFERENCE GUIDE 109 109
- Authentication 110
- Requirements 110
- PERFORMING DOWNLOADS 111
- VX 520 R 111
- GUIDE 111 111
- 112 VX 520 REFERENCE GUIDE 112
- EFERENCE GUIDE 113 113
- 114 VX 520 REFERENCE GUIDE 114
- GUIDE 115 115
- 116 VX 520 REFERENCE GUIDE 116
- Effect of 117
- Downloads on 117
- Existing Files 117
- Set Up the 118
- Environment 118
- EFERENCE GUIDE 119 119
- EFERENCE GUIDE 120
- Step Display Action 121
- Application 122
- Direct Application Downloads 123
- GUIDE 123 123
- Direct Operating 127
- Download by 131
- Telephone 131
- Back-to-Back 135
- EFERENCE GUIDE 137 137
- 138 VX 520 REFERENCE GUIDE 138
- EFERENCE GUIDE 139 139
- Download from a 140
- USB Flash Drive 140
- GUIDE 141 141
- 142 VX 520 REFERENCE GUIDE 142
- Procedure 143
- CHAPTER 7 147
- External 148
- Dimensions 148
- CHAPTER 8 149
- 150 VX 520 REFERENCE GUIDE 150
- CHAPTER 9 151
- Accessories and 152
- Documentation 152
- VERIFONE SERVICE AND SUPPORT 153
- Accessories and Documentation 153
- GUIDE 153 153
- 154 VX 520 REFERENCE GUIDE 154
- CHAPTER 10 155
- 156 VX 520 REFERENCE GUIDE 156
- Transactions 157
- Fail To Process 157
- 158 VX 520 REFERENCE GUIDE 158
- APPENDIX A 159
- DOWNLOADING ERRORS 160
- Table 23 Error Messages 160
- Display Action 160
- EDIT PARAMETERS ERROR 161
- PASSWORD ERRORS 161
- PRINTER DIAGNOSTICS ERRORS 161
- REMOTE DIAGNOSTICS ERROR 162
- SMART CARD DIAGNOSTICS ERRORS 162
- STARTUP ERRORS 163
- Information 164
- Messages 164
- Table 24 Information Messages 165
- ERROR LOG 166
- YSTEM MESSAGES 167
- EFERENCE GUIDE 167 167
- PASSWORD INFORMATION 168
- STARTUP INFORMATION 170
- EFERENCE GUIDE 171 171
- APPENDIX B 173
- Ethernet Port 174
- USB Pinout 174
- DC Input Jack 174
- Polarity 174
- APPENDIX C 175
- 176 VX 520 REFERENCE GUIDE 176
- APPENDIX D 177
- Dual Keypress 178
- Auto-repeating Keys 178
- GLOSSARY 179
- 180 VX 520 REFERENCE GUIDE 180
- VX 520 REFERENCE GUIDE 181 181
- 182 VX 520 REFERENCE GUIDE 182
- VX 520 REFERENCE GUIDE 183 183
- 184 VX 520 REFERENCE GUIDE 184
- VX 520 REFERENCE GUIDE 185 185
- 186 VX 520 REFERENCE GUIDE 186
- GUIDE 187 187
- 188 VX 520 REFERENCE GUIDE 188
- GUIDE 189 189
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