VeriFone Vx510 Installation Guide download pdf (Page 44)

TROUBLESHOOTING GUIDELINES

Smart Battery Will Not Charge

44 OMNI 5XXX AND V

5XX/V

6XX INSTALLATION GUIDE

Smart Battery

Will Not Charge

The V

6xx smart battery must initially receive a full charge to calibrate its full

charge capacity.

Blank Display

When the V

5xx/V

6xx terminal display screen does not show correct or clearly

readable information:

• Check terminal power connection.

• Remove and reapply power to the terminal.

• Check all cable connections and verify that the telephone line is properly

connected.

• If the problem persists, contact your local VeriFone service provider.

Terminal Does

Not Dial Out

If the terminal does not dial out:

• Check the telephone line connections.

• Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

• Replace the telephone cable that connects the terminal with a cable you know

is working correctly.

• If the problem persists, contact your local VeriFone service provider.

Printer Does Not

If the printer does not work properly:

• Check battery status or terminal power connection. The printer will not print if

there is an insufficient charge remaining in the battery to complete the print

operation. (For V

6xx terminals only.)

• Check if the printer is out of paper and that the roll is properly installed. Open

the paper roll cover and install a new roll of printer paper or ensure that the roll

is feeding from the bottom.

• Verify that the printer roller and paper roll dust cover are properly installed.

• If the problem persists, contact your VeriFone distributor or service provider.

NOTE

Allow the V

6xx terminal to remain connected to the power pack for 6 hours to

ensure the battery receives a full charge.

Conserve battery power by turning the V

6xx terminal off when not in use. If the

terminal will not be used for several days, remove the battery from the terminal as

it continues to discharge even when the terminal is turned off.

NOTE

The V

6xx terminal automatically shuts off when the smart battery reaches the

critically low charge state. If this occurs, the smart battery must recharge a

minimum of 1/2 hour before it can power the terminal. It may take several

recharge attempts to reset the safety circuit when charging a smart battery that

has been discharged below this critical state.

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VeriFone Vx510 Installation Guide Page 44

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