VeriFone Vx510 Installation Guide download pdf (Page 46)

TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

46 OMNI 5XXX AND V

5XX/V

6XX INSTALLATION GUIDE

• Process a transaction manually, using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not work, proceed to Check the Telephone

Line.

Check the Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

• Ensure that the card is inserted correctly and that the card is not removed

prematurely.

• Ensure the MSAM cards are properly inserted in the cardholders and that the

cardholders are properly secured (see Install/Replace MSAM Cards).

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not process, proceed to Check the Telephone

Line.

Check the Telephone Line

• Disconnect the telephone line from the V

5xx/V

6xx terminal and connect it to

a working telephone to check for a dial tone. If there is no dial tone, replace

the telephone cable.

• If the problem appears to be with the telephone line, check with the party you

are trying to call to see if their system is operational. If they are not

experiencing difficulties with their line, contact the telephone company and

have your line checked.

• If the telephone line works, contact your local VeriFone representative for

assistance.

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VeriFone Vx510 Installation Guide Page 46