VeriFone Omni 3200 Specifications download pdf (Page 146)

Omni 3200 Reference Manual

130 Troubleshooting Scenarios

Troubleshooting Scenarios

During normal, day-to-day operation of your Omni 3200 terminal, it

is possible that minor malfunctions may occur. Here are some

examples of possible problems, and steps you can take to resolve

them.

Terminal Display Does Not Show Correct or Readable

Information

1. Check all cable connections and verify that the telephone line is

properly connected.

2. Check the electrical outlet. The power pack connectors may be

loose or the outlet may not be supplying power.

3. Replace the power pack that came with your terminal with a

power pack from another Omni 3200 terminal. If this solves the

problem, contact your local VeriFone representative. You may

need to order a replacement power pack.

4. Perform a local diagnostic test of the terminal display in System

Mode. (See Table 7 and Table 8 in the section “Performing

System Mode Operations.”)

5. If the problem persists, contact your local VeriFone representative

for assistance.

Telephone Line Connection Does Not Work Properly

1. Check the telephone line cord and all telephone connections.

2. If you are using a pass-through (Telset) connection, check the line

using another telephone base unit. If the other telephone works,

have the defective telephone repaired or replaced.

3. If you are using a direct (Telco) connection, check the telephone

line using another Omni 3200 terminal. If the telephone

connection does not work, contact your local telephone company

to check the status of the line.

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VeriFone Omni 3200 Specifications Page 146