VeriFone Omni 3200 Specifications download pdf (Page 149)

Troubleshooting and Service

Troubleshooting Scenarios 133

1. If the manual transaction you attempted in the previous step does

not work, check the telephone line using another telephone base

unit or another Omni 3200 terminal.

2. If the problem appears to be with the telephone line, check with

the party you are trying to call to see if their system is

operational. If they are not experiencing difficulties with their

line, contact the telephone company to have your line checked.

3. If the telephone line works, contact your local VeriFone

representative for assistance. The terminal may be defective.

Keypad Does Not Respond

1. Check the display panel. If it displays the wrong character, or

nothing at all, when you press a key, please follow the steps

outlined above in “Terminal Display Does Not Show Correct or

Readable Information.”

2. If pressing a function key does not perform the expected action,

refer to the user documentation for your specific application to be

sure you are entering data correctly.

3. Perform a local diagnostic test of the keypad function in System

Mode. (See Table 8 in the section, “Performing System Mode

Operations.”)

4. If the problem persists, contact your local VeriFone representative

for assistance.

Bar Code Reader Does Not Work

1. Check all bar code reader (or bar code wand) cable connections.

2. Draw the wand across a different bar code to ensure that the

problem is not an unreadable bar code.

3. Perform a bar code reader test in System Mode. (See Table 10 in

the section, “Performing System Mode Operations.”)

4. If the problem persists, contact your local VeriFone representative

for assistance.

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VeriFone Omni 3200 Specifications Page 149