VeriFone Omni 3200 Specifications download pdf (Page 147)

Troubleshooting and Service

Troubleshooting Scenarios 131

4. Perform a local diagnostic test of the telephone connection in

System Mode. (See Table 11 in the section “Performing System

Mode Operations.”)

5. If the problem persists, contact your local VeriFone representative

for assistance.

Printer Does Not Work

1. Check all terminal power connections. The printer receives its

power directly from the Omni 3200 terminal. The LED indicator

light in the upper left corner of the terminal should be on.

2. If the LED indicator is blinking off and on, the printer is out of

paper. Remove the paper roll cover and install a new roll of

printer paper.

3. Perform a test of the integrated thermal printer by pressing the [9]

key in System Mode. (See Table 15 in the section, “Performing

System Mode Operations.”)

4. If the problem persists, contact your local VeriFone representative

for assistance.

Printer Paper is Jammed in the Feed Mechanism

1. Remove the paper roll cover. Then, lift up on the small lever

located on right side of the paper roll cradle until it snaps into its

‘up’ position. This lets you move the paper freely through the

paper feed mechanism.

2. Carefully cut the damaged paper from the paper roll and

manually clear the remaining paper from the feed mechanism.

3. Lower the paper release lever until it snaps back into its default

(‘down’) position.

4. Re-install the roll of printer paper that was removed in Step 3, or

install a new roll.

5. If the problem with paper jams persists, try using a higher-quality

type of thermal printer paper.

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VeriFone Omni 3200 Specifications Page 147