VeriFone VX 520 User Manual download pdf (Page 38)

April 2013 Verix SEPT410 & XEPT410 User Manual 9-5

CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL

Error

Explanation

Action

1009:

VCS_ERR_CONN_F

AILED

Comm. Server is unable to connect to the host

due to: Network failure, Host is not running,

Host IP Address or URL information is

incorrect, the port number is incorrect, firewall

is blocking network traffic, the host is unable to

connect via SSL to the comm. server, user

name, password, mid and tid could be wrong.

 Retry the transaction.

 If error persists, verify file and perform a full

download.

1010:

VCS_ERR_NO_SEN

DBUF_SIZE

SoftPay has not specified the buffer size on the

send packet.

 Retry the transaction.

 If error persists, perform a full download.

1011:

VCS_ERR_LARGE_

SEND

SoftPay has sent a data that is larger than the

maximum data buffer size that SoftPay can

handle.

 Retry the transaction.

 If error persists, perform a full download.

1012:

VCS_ERR_DATA_S

END

Comm. Server is unable to send data to the

host. SoftPay will receive this error when there

is a network failure or the host is down.

 Retry the transaction.

 If error persists, verify file and perform a full

download.

1013:

VCS_ERR_NO_REC

VBUF_SIZE

SoftPay has sent a data receive request to the

Comm. Server but has not sent the size of the

data buffer.

 Retry the transaction.

 If error persists, perform a full download.

1014:

VCS_ERR_LARGE_

RECV

SoftPay will receive this error when the data

received from the host is larger than the data

buffer allocated for the session.

 Retry the transaction.

 If error persists, perform a full download.

1015:

VCS_ERR_DATA_R

ECV

Comm. Server is unable to read data from the

host. SoftPay will receive this error if there is a

network failure or the host is down.

 Retry the transaction.

 If error persists, verify file and perform a full

download.

Communication Processing Messages

Dial

Error

Explanation

Action

Carrier Time-out

The modem timed out before detecting a

carrier.

 Retry transaction.

 Verify phone cord is connected and has a dial tone.

 Change auth/settlement numbers in terminal.

Comm Error

There is a problem connecting to the host.

 Retry transaction.

 Verify phone cord is connected and has a dial tone.

 Change auth/settlement numbers in terminal.

Host link fail

The terminal is unable to connect to the

host.

 Retry transaction.

 Verify phone cord is connected and has a dial tone.

 Change auth/settlement numbers in terminal.

Line Busy

Occurs when the host number is busy or

when there is no number in the

auth/settlement fields in the terminal.

 Retry transaction.

 Verify phone cord is connected and has a dial tone.

 Change auth/settlement numbers in terminal.

Link close fail

The terminal can’t close the modem link.

Escalate to TPS.

Lost Carrier

The carrier is lost.

 Retry transaction.

 Verify phone cord is connected and has a dial tone.

 Change auth/settlement numbers in terminal.

No Answer

Host is not answering. The line may not be

available, is busy or the terminal may be

dialing the wrong number.

 Retry transaction.

 Verify phone cord is connected and has a dial tone.

 Change auth/settlement numbers in terminal.

 Verify PABX is present if needed.

 Verify download phone number.

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VeriFone VX 520 User Manual Page 38

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