VeriFone VX 520 User Manual download pdf (Page 42)

April 2013 Verix SEPT410 & XEPT410 User Manual 9-9

CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL

Error

Explanation

Action

519 Call Helpdesk

The merchant number and/or TID passed in

the MIME header did not match the

merchant number and/or TID in the

NetConnect Authentication tool.

 Use the NetConnect Tool to verify the MID, TID,

username and password setup with the equivalent

parameters in the download file. If incorrect,

update and perform a partial download.

 Verify that the username and password are

between 8-32 characters including a number.

Special characters _ and – are permitted.

 Verify that the NetConnect URL’s in the download

file are correct. If incorrect, update and perform a

partial download.

 Verify that NetConnect is up by going to this URL

https://netconnect1.paymentech.net/NetConnect/controlle

r from your browser. If “Get Not Supported by the

NetConnect Gateway” displays on your browser

then the NetConnect application is running.

 If the error persists, use the appropriate

procedures to escalate a NetConnect issue.

Host Conn Err: 2548

The merchant profile does not contain the

NetConnect URL.

 Verify that the NetConnect URL’s in the download

file are correct. If incorrect, update and perform a

partial download.

 Verify that NetConnect is up by going to this URL

https://netconnect1.paymentech.net/NetConnect/controlle

r from your browser. If “Get Not Supported by the

NetConnect Gateway” displays on your browser

then the NetConnect application is running.

 If the error persists, use the appropriate

procedures to escalate a NetConnect issue.

Host Conn Err: 2574

The CAT5 cable is not connected or not

connected properly.

 Verify that the CAT5 cable is connected securely to

the terminal and to the router (Chapter 2).

Host Conn Err: 2707

This indicates that NetConnect is up but is

unable to establish or maintain a socket

connection to the host.

 Use the NetConnect Tool to verify the MID, TID,

username and password setup with the equivalent

parameters in the download file. If incorrect,

update and perform a partial download.

 Verify that the username and password are

between 8-32 characters including a number.

Special characters _ and – are permitted.

 Verify that the NetConnect URL’s in the download

file are correct. If incorrect, update and perform a

partial download.

 Verify that NetConnect is up by going to this URL

https://netconnect1.paymentech.net/NetConnect/controlle

r from your browser. If “Get Not Supported by the

NetConnect Gateway” displays on your browser

then the NetConnect application is running.

 If the merchant is using a NetGear router model

RP614v2, this is not supported using Static IP. If

static is being used, ask the merchant to

reconfigure the router to use DHCP and change

the download file to DHCP and perform a partial

download.

 If the error persists, use the appropriate

procedures to escalate a NetConnect issue.

Host Conn Err:

2708 or 2709

This indicates that NetConnect is up but is

unable to establish or maintain a socket

connection to the host.

 If the merchant is using a NetGear router model

RP614v2, this is not supported using Static IP. If

static is being used, ask the merchant to

reconfigure the router to use DHCP and change

the download file to DHCP and perform a partial

download.

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VeriFone VX 520 User Manual Page 42

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