VeriFone VX 520 User Manual download pdf (Page 40)

April 2013 Verix SEPT410 & XEPT410 User Manual 9-7

CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL

Ethernet

Error

Explanation

Action

HTTP 40x

(most likely 404)

No internet connection or internet

connectivity problems

 Verify if one terminal or several terminals are

receiving the error.

 Retry transaction.

 Paste URL

https://netconnect.paymentech.net/NetConnect/c

ontroller into web browser. If you see “Get Not

Supported by the NetConnect Gateway” if the

NetConnect application is running.

 If the merchant has a browser on the same PC

as the point-of-sale, ask them to go to

www.google.com. If they cannot reach Google,

the problem is with their internet connection.

The merchant should be referred to their service

provider. If they have dial backup, they should

switch to it in the meantime.

 If the error persists, use the appropriate

procedures to escalate a NetConnect issue.

506 Call Helpdesk

Indicates that NetConnect is up but is

unable to establish or maintain connection to

the host.

 Retry the transaction, waiting at least 90 seconds

for an authorization or 5 minutes for an upload.

 If the error persists, use the appropriate

procedures to escalate a NetConnect issue.

507 Call Helpdesk

The PNS number/Merchant ID is not a

known NetConnect MID.

 Use the NetConnect Tool to verify the MID, TID,

username and password setup with the equivalent

parameters in the download file. If incorrect,

update and perform a partial download.

 Verify that the username and password are

between 8-32 characters including a number.

Special characters _ and – are permitted.

 Verify that the NetConnect URL’s in the download

file are correct. If incorrect, update and perform a

partial download.

 Verify that NetConnect is up by going to this URL

https://netconnect1.paymentech.net/NetConnect/controlle

r from your browser. If “Get Not Supported by the

NetConnect Gateway” displays on your browser

then the NetConnect application is running.

 If the error persists, use the appropriate

procedures to escalate a NetConnect issue.

509 Call Helpdesk

Indicates that NetConnect is up but is

unable to establish or maintain connection to

the host.

 Retry the transaction, waiting at least 90 seconds

for an authorization or 5 minutes for an upload.

 If the error persists, use the appropriate

procedures to escalate a NetConnect issue.

510 Call Helpdesk /

511 Call Helpdesk /

512 Call Helpdesk /

513 Call Helpdesk /

NetConnect is unable to determine the value

of the MIME header. This error is most

likely experienced during certification. Could

be due to a blank username or password.

 Verify the NetConnect Username and Password.

 Confirm MID/TID/NetConnect User ID/NetConnect

Password are correct in terminal/download file.

 If the error persists, use the appropriate

procedures to escalate a NetConnect issue.

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VeriFone VX 520 User Manual Page 40

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