VeriFone Omni 3200 Installation Guide download pdf (Page 27)

INSTALLATION GUIDE 27

CHAPTER 5

VeriFone Service and Support

For Omni 3200SE/3210SE terminal problems, contact your local VeriFone

representative or service provider.

For Omni 3200

SE/3210SE product service and repair information:

• USA – VeriFone Service and Support Group, 1-800-834-9133,

Monday - Friday, 8 A.M. - 7 P.M., EST

• International – Contact your VeriFone representative

Return a

Terminal for

Service

Before returning the Omni 3200SE/3210SE terminal to VeriFone, obtain a

Merchandise Return Authorization (MRA) number. The following procedure

describes how to return one or more Omni 3200

SE/3210SE terminals for repair or

replacement (U.S. customers only).

1 Gather the following information from the printed labels (see Figure 14) on the

bottom of

each

Omni 3200SE/3210SE terminal to be returned:

• Product ID, including the model and part number. For example,

“OMNI 3210

SE” and “P092-101-10”

• Serial number (S/N xxx-xxx-xxx)

2 Within the United States, call VeriFone toll-free at 1-800-834-9133.

3 Select the MRA option from the automated message. The MRA department is

open Monday–Friday, 8 A.M.–7 P.M., EST.

NOTE

International customers, please contact your local VeriFone representative for

assistance with your service, return, or replacement.

CAUTION

Do not, under any circumstances, attempt any service, adjustments, or repairs on

this equipment, other than the simple cleaning processes discussed in Chapter 4.

Instead, contact your local VeriFone distributor or service provider for assistance.

Failure to comply can invalidate the product warranty.

WARNING

This terminal comes equipped with a tamper-evident label. This Tamper Warning

label covers a screw hole on the case bottom and indicates if an unauthorized

party has opened the terminal case. Opening the case will make the terminal

inoperable and void the product warranty!

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VeriFone Omni 3200 Installation Guide Page 27