VeriFone Omni 3200 Installation Guide download pdf (Page 32)

TROUBLESHOOTING GUIDELINES

Terminal Does Not Dial Out

32 INSTALLATION GUIDE

Terminal Does

Not Dial Out

If the terminal does not dial out:

• Check the telephone line connections.

• Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

• Replace the telephone cord that connects the terminal with a cord you know is

working correctly.

• If the problem persists, contact your local VeriFone service provider.

Printer Does

Not Print

If the printer does not work properly:

• Check all terminal power connections. The LED indicator must be lit with a

steady green glow.

• Check that the paper roll cover is properly latched.

• If the LED indicator is blinking on and off, the printer is out of paper. Open the

paper roll cover and install a new roll of printer paper, as described in Install

Paper Roll.

• Perform a power-on printer test to make sure the integrated thermal printer is

operating properly. See Perform Power-On Printer Test.

• If the problem persists, contact your VeriFone distributor or service provider.

Peripheral

Device Does

Not Work

If any peripheral device (PIN pad, smart card reader, or bar code wand) does not

work properly:

• Reinstall the peripheral device, ensuring that the power is off before plugging

in the cable.

• Check the power cable connection to the peripheral device.

• Check that the device connected to the serial port has power and is

functioning properly. If possible, perform a self-test on the device in question.

VeriFone Omni 3200 Installation Guide Page 32