VeriFone Omni 3200 Installation Guide download pdf (Page 28)

VERIFONE SERVICE AND SUPPORT

Return a Terminal for Service

28 INSTALLATION GUIDE

4 Give the MRA representative the information gathered in Step 1.

If the list of serial numbers is long, fax the list, along with the information

gathered in Step 1, to the MRA department at 727-953-4172.

• Please address the fax clearly to the attention of the “VeriFone MRA

Dept.”

• Include a telephone number where you can be reached, as well as your

fax number.

• You will be issued MRA number(s) and the fax will be returned to you.

5 Describe the problem(s).

6 Provide the shipping address where the repaired or replacement unit must be

returned.

7 Keep a record of the following items:

• Assigned MRA number(s).

• VeriFone serial number assigned to the Omni 3200SE/3210SE terminal you

are returning for service or repair (terminal serial numbers are located on

the bottom of the unit (see Figure 14).

• Shipping documentation, such as air bill numbers used to trace the

shipment.

• Model(s) returned (model numbers are located on the VeriFone label on

the bottom of the Omni 3200

SE/3210SE terminal).

Figure 14 Information Labels on Terminal Bottom

NOTE

One MRA number must be issued for each Omni 3200SE/3210SE terminal

returned to VeriFone, even if you are returning several of the same model.

SERIAL NUMBER

MODEL NUMBER

1 2 ... 23 24 25 26 27 28 29 30 31 32 33 34 35 36

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VeriFone Omni 3200 Installation Guide Page 28