VeriFone Omni 3200 Installation Guide download pdf (Page 31)

INSTALLATION GUIDE 31

CHAPTER 6

Troubleshooting

Guidelines

This section provides troubleshooting guidelines to help with installation and

configuration of Omni 3200SE/3210SE terminals. If during normal, day-to-day

operation of the Omni 3200

SE/3210SE terminal, minor malfunctions occur, please

read through these troubleshooting examples. This section also contains typical

examples of malfunction that can occur while operating the Omni 3200

SE/3210SE

terminal and lists steps to take to resolve them.

If the problem persists even after performing the outlined guidelines or if the

problem is not described below, contact your local VeriFone representative for

assistance.

Blank Display

When the Omni 3200SE/3210SE terminal LCD screen does not show correct or

clearly readable information:

• Check all terminal power connections. In particular, verify that the power cable

is rotated to its locked position, as described in Connect Terminal Power

Pack.

• Check all cable connections and verify that the telephone line is properly

connected.

• Replace the AC power pack that came with the terminal with a power pack

from a different Omni 3200

SE/3210SE terminal. If this test solves the problem,

contact your local VeriFone distributor to obtain a replacement power pack.

• If the problem persists, contact your local VeriFone service provider.

NOTE

The Omni 3200SE/3210SE terminal comes equipped with tamper-evident labels.

The Omni 3200SE/3210SE terminal contains no user serviceable parts. Do not,

under any circumstance, attempt to disassemble the terminal. Perform only those

adjustments or repairs specified in this guide. For all other services, contact your

local VeriFone service provider. Service conducted by parties other than

authorized VeriFone representatives can void any warranty.

CAUTION

Using an incorrectly rated power supply can damage the terminal or cause it not

to work as specified. Before troubleshooting, ensure that the power supply being

used to power the terminal matches the requirements specified on the bottom of

the terminal. (See Chapter 3, Specifications, for detailed power supply

specifications.) Obtain the appropriately rated power supply before continuing with

troubleshooting.

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VeriFone Omni 3200 Installation Guide Page 31