VeriFone Vx810 Duet Specifications Page 1

Moneris Vx810 Duet OPERATING MANUAL Software Version 3.36A Documentation v1.1.01 Documentation Date: November 19, 2010

1. Introduction 2 Moneris Vx810 Duet Operating Manual v1.1.01 • It is recommended that merchants obtain their POS stationery and paper rolls from

8. The Ernex Programs 92 Moneris Vx810 Duet Operating Manual v1.1.01 The "Ernex Ref Number" prompt appears. 6. Key in the original refere

8. The Ernex Programs Moneris Vx810 Duet Operating Manual v1.1.01 93 8.5. The Menu Feature in Ernex 8.5.1. The Ernex GIFT & LOYALTY Transacti

8. The Ernex Programs 94 Moneris Vx810 Duet Operating Manual v1.1.01 Note: For instructions on navigating through the menus and editing parameters,

8. The Ernex Programs Moneris Vx810 Duet Operating Manual v1.1.01 95 4b.To print only totals in the report, select No. The terminal prints the Batc

8. The Ernex Programs 96 Moneris Vx810 Duet Operating Manual v1.1.01 6. Press OK to continue. The terminal completes the initialization and returns

8. The Ernex Programs Moneris Vx810 Duet Operating Manual v1.1.01 97 2. Press the Reports key (first purple key on the right). The Ernex Reports me

8. The Ernex Programs 98 Moneris Vx810 Duet Operating Manual v1.1.01 To print the Clerk Sub-Totals report for Ernex transactions: 1. On the applica

8. The Ernex Programs Moneris Vx810 Duet Operating Manual v1.1.01 99 8.8. Ernex Configuration 8.8.1. Ernex Printer and Receipt Parameters Use the

8. The Ernex Programs 100 Moneris Vx810 Duet Operating Manual v1.1.01 Moneris Term ID Your Moneris Terminal ID. Key in the numeric Terminal ID assi

8. The Ernex Programs Moneris Vx810 Duet Operating Manual v1.1.01 101 Coupon Validation Enables or disables coupon validation. No (default) Yes Amt

Moneris Vx810 Duet Operating Manual v1.1.01 3 2. Features and Procedures The Vx810 Duet terminal can be set up to access and process a variety of

8. The Ernex Programs 102 Moneris Vx810 Duet Operating Manual v1.1.01 8.8.4. Ernex Terminal Parameters Use the Terminal selection on the Ernex Set

8. The Ernex Programs Moneris Vx810 Duet Operating Manual v1.1.01 103 8.8.5. Adding Clerk IDs to the Ernex Gift & Loyalty Application Follow t

8. The Ernex Programs 104 Moneris Vx810 Duet Operating Manual v1.1.01 8. Press CANC ANNUL to return to the GIFT & LOYALTY transactions menu. 8.

8. The Ernex Programs Moneris Vx810 Duet Operating Manual v1.1.01 105 The Setup menu appears. 3. Select Demo. The "Demo Mode" prompt appe

Moneris Vx810 Duet Operating Manual v1.1.01 107 9. End-of-Day Procedure The end-of-day procedure comprises a number of functions: • Batch Close

9. End-of-Day Procedure 108 Moneris Vx810 Duet Operating Manual v1.1.01 Note: If you don’t make a selection at the “Close Batch?” prompt within two

9. End-of-Day Procedure Moneris Vx810 Duet Operating Manual v1.1.01 109 2. Scroll down and select Batch Review. If the "Password:" prompt

9. End-of-Day Procedure 110 Moneris Vx810 Duet Operating Manual v1.1.01 3. At the "Close Type?" prompt, select Mult. 4. At the "Term

Moneris Vx810 Duet Operating Manual v1.1.01 111 10. Troubleshooting If your terminal is not working properly and an error message appears on the s

2. Features and Procedures 4 Moneris Vx810 Duet Operating Manual v1.1.01 2. print copies of customer receipts Initial setting: Default is set by th

10. Troubleshooting 112 Moneris Vx810 Duet Operating Manual v1.1.01 10.3. Merchant Direct Secure Message Centre Log in to Merchant Direct and use t

10. Troubleshooting Moneris Vx810 Duet Operating Manual v1.1.01 113 ERROR MESSAGE PROBLEM & SOLUTION This symbol appears when the terminal i

10. Troubleshooting 114 Moneris Vx810 Duet Operating Manual v1.1.01 ERROR MESSAGE PROBLEM & SOLUTION INVALID ACCNT NO. During a swiped credit

10. Troubleshooting Moneris Vx810 Duet Operating Manual v1.1.01 115 ERROR MESSAGE PROBLEM & SOLUTION OUT OF RANGE The Cashback amount request

10. Troubleshooting 116 Moneris Vx810 Duet Operating Manual v1.1.01 ERROR MESSAGE PROBLEM & SOLUTION RETRY TRAN? Select YES to retry the tran

10. Troubleshooting Moneris Vx810 Duet Operating Manual v1.1.01 117 10.5. Ernex Error Messages on the Vx810 Duet Terminal A message will appear on

10. Troubleshooting 118 Moneris Vx810 Duet Operating Manual v1.1.01 HARDWARE PROBLEM SOLUTION Display lighting is too bright or too dark The contr

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 5 To select an item: Press the function key beside the menu item (e.g., on

2. Features and Procedures 6 Moneris Vx810 Duet Operating Manual v1.1.01 The Transactions (DEBIT & CREDIT) Menu This transactions menu allows y

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 7 Note: For instructions on navigation through the menus, see Navigating thr

2. Features and Procedures 8 Moneris Vx810 Duet Operating Manual v1.1.01 The CONFIGURATION Menu This menu allows you to configure a number of featu

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 9 The Setup Menu This menu allows you to set values for a number of paramete

2. Features and Procedures 10 Moneris Vx810 Duet Operating Manual v1.1.01 Key in 2 for standalone (default). Key in 5 for PINPad. Pin Format Config

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 11 Note: If the Use Def. Clrk? parameter is enabled, the prompt is disabled.

® Moneris and the Moneris Solutions design are registered trademarks of Moneris Solutions Corporation. All other marks or r

2. Features and Procedures 12 Moneris Vx810 Duet Operating Manual v1.1.01 Process Tax Enables/disables tax amount prompting on Purchasing Card tran

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 13 Footer 1 to 3 The text that appears at the bottom of the receipt. You ma

2. Features and Procedures 14 Moneris Vx810 Duet Operating Manual v1.1.01 Merchant Parameters (Edit Format Menu) Use the Edit Format menu to edit M

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 15 On Off (default) Note: The EnhancedTipProc parameter must be enabled. Ask

2. Features and Procedures 16 Moneris Vx810 Duet Operating Manual v1.1.01 Pri Sett Phone The Moneris phone number is automatically loaded into thi

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 17 Comm Link Type Sets the primary communications type. Dial - sets dial as

2. Features and Procedures 18 Moneris Vx810 Duet Operating Manual v1.1.01 Merchant Number Do Not Change . Header Line 1 First line of text that a

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 19 Sec Sett URL The URL is automatically loaded into this parameter during i

2. Features and Procedures 20 Moneris Vx810 Duet Operating Manual v1.1.01 Display on Menu options: Yes No Password-Level options: None Manager Main

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 21 SETUP Select Slct to display and edit the following sub-items: • Cashbac

Moneris Vx810 Duet Operating Manual v1.1.01 i Table of Contents CHAPTER 1. INTRODUCTION 1 1.1. Getting Started 1 1.2. Learning About the Ter

2. Features and Procedures 22 Moneris Vx810 Duet Operating Manual v1.1.01 • If you select or key in a Cashback amount during a Debit Purchase, onl

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 23 2.2.1. Chip Cards Cards with a chip in them, called "chip cards,&qu

2. Features and Procedures 24 Moneris Vx810 Duet Operating Manual v1.1.01 To process a transaction with a contactless card, look for the PayPass an

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 25 Gratuity Guidelines You can configure the terminal to print suggested tip

2. Features and Procedures 26 Moneris Vx810 Duet Operating Manual v1.1.01 IMPORTANT: Clerk Subtotals must be cleared on a regular basis (weekly is

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 27 There are a number of factors that affect whether the terminal prompts fo

2. Features and Procedures 28 Moneris Vx810 Duet Operating Manual v1.1.01 To configure Private Label Cards on the terminal, see Configuring Private

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 29 • Receipts: Finding a transaction's Sequence and Orig Auth number

2. Features and Procedures 30 Moneris Vx810 Duet Operating Manual v1.1.01 The terminal is ready when the applications menu appears. Note: For power

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 31 Selecting the Merchant Language The Merchant Language is used on merchant

Table of Contents ii Moneris Vx810 Duet Operating Manual v1.1.01 2.3.7. Entering a Tip Amount 33 2.3.8. Entering a Cashback Amount on a Debit Tr

2. Features and Procedures 32 Moneris Vx810 Duet Operating Manual v1.1.01 4. Provide the customer with the Cardholder Copy of the Sales Draft and r

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 33 If this prompt appears ... Take this action Enter PIN & OK: Key in

2. Features and Procedures 34 Moneris Vx810 Duet Operating Manual v1.1.01 Enhanced Tip Processing If Enhanced Tip Processing is enabled on the term

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 35 With the External PINPad 1. The "CASHBACK?" prompt appears on t

2. Features and Procedures 36 Moneris Vx810 Duet Operating Manual v1.1.01 Note: If you do not have the Pre-Authorization receipt, print the Pre-Aut

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 37 To reprint a receipt: 1. On the applications menu, select DEBIT & CRE

2. Features and Procedures 38 Moneris Vx810 Duet Operating Manual v1.1.01 To key in this text: Press these keys on the keypad: T H A N K 8 ALPHA

2. Features and Procedures Moneris Vx810 Duet Operating Manual v1.1.01 39 KEY CHARACTER # # (pound or number sign)= : $ ^ Note: These are not allo

2. Features and Procedures 40 Moneris Vx810 Duet Operating Manual v1.1.01 2.3.19. Requesting a Code 10 Authorization During a transaction, if you f

Moneris Vx810 Operating Manual v1.1.01 41 3. The Moneris Vx810 Hardware 3.1. The Moneris Vx810 Duet Terminal The terminal consists of: • a han

Table of Contents Moneris Vx810 Duet Operating Manual v1.1.01 iii 4.1.2. Parameters 50 4.2. Configuring Communications 51 4.2.1. Configuring D

3. The Moneris Vx810 Hardware 42 Moneris Vx810 Duet Operating Manual v1.1.01 3.3. The Communications Base The Ports on the Vx810 Duet Communicati

3. The Moneris Vx810 Hardware Moneris Vx810 Duet Operating Manual v1.1.01 43 3.4.2. The Ethernet Communications Cable The Ethernet Communications

3. The Moneris Vx810 Hardware 44 Moneris Vx810 Duet Operating Manual v1.1.01 NAME ALLOWS YOU TO... Arrow Key • scroll down or up. • The first pu

3. The Moneris Vx810 Hardware Moneris Vx810 Duet Operating Manual v1.1.01 45 3.6. The Magnetic Stripe Card Reader The Magnetic Stripe Reader (MSR)

3. The Moneris Vx810 Hardware 46 Moneris Vx810 Duet Operating Manual v1.1.01 IMPORTANT: Leave the chip card in the reader for the entire transactio

3. The Moneris Vx810 Hardware Moneris Vx810 Duet Operating Manual v1.1.01 47 Recommendations: Always plug the power cable into the power source la

Moneris Vx810 Duet Operating Manual v1.1.01 49 4. Configuring Your Terminal Your Vx810 Duet terminal can be set up to accept and process a variet

4. Configuring Your Terminal 50 Moneris Vx810 Duet Operating Manual v1.1.01 4.1.1. Options for Each Parameter • View (display and edit parameters

4. Configuring Your Terminal Moneris Vx810 Duet Operating Manual v1.1.01 51 4.2. Configuring Communications The terminal can communicate with the

Table of Contents iv Moneris Vx810 Duet Operating Manual v1.1.01 4.13. Configuring Corporate Cards 62 4.13.1. Enabling the Corporate Card Featur

4. Configuring Your Terminal 52 Moneris Vx810 Duet Operating Manual v1.1.01 f. Select Edit, key in the prefix number (e.g., 9) then press OK. g. Se

4. Configuring Your Terminal Moneris Vx810 Duet Operating Manual v1.1.01 53 3. Set the dynamic IP Settings parameters: a. While the applications me

4. Configuring Your Terminal 54 Moneris Vx810 Duet Operating Manual v1.1.01 IP Address Subnet Mask Gateway IP Add DNS1 IP Address DNS2 IP Address

4. Configuring Your Terminal Moneris Vx810 Duet Operating Manual v1.1.01 55 5. Select Edit, key in the Terminal ID (the eight-digit number starting

4. Configuring Your Terminal 56 Moneris Vx810 Duet Operating Manual v1.1.01 6. Select Edit then select On. 7. Select Exit. If prompted to save chan

4. Configuring Your Terminal Moneris Vx810 Duet Operating Manual v1.1.01 57 4.7. Configuring Tip Processing 4.7.1. Basic Tip Processing To enable

4. Configuring Your Terminal 58 Moneris Vx810 Duet Operating Manual v1.1.01 4.7.4. Tip Percentage on Purchases To configure Tip Percentage: 1. Set

4. Configuring Your Terminal Moneris Vx810 Duet Operating Manual v1.1.01 59 2. Add the Clerk ID to your terminal (see “Adding Clerk IDs” below). 3.

4. Configuring Your Terminal 60 Moneris Vx810 Duet Operating Manual v1.1.01 The Clerk IDs you remove here can no longer be entered at the "Cle

4. Configuring Your Terminal Moneris Vx810 Duet Operating Manual v1.1.01 61 3. Select Terminal Name. If the "Password:" prompt appears, k

Table of Contents Moneris Vx810 Duet Operating Manual v1.1.01 v 7.3. Clerk Sub-Totals Report 80 7.3.1. For One or More Clerks 80 7.3.2. For Al

4. Configuring Your Terminal 62 Moneris Vx810 Duet Operating Manual v1.1.01 4.13. Configuring Corporate Cards 4.13.1. Enabling the Corporate Card F

4. Configuring Your Terminal Moneris Vx810 Duet Operating Manual v1.1.01 63 e. When “Transmitting…”, “Receiving…” and “Please wait” appear on the t

Moneris Vx810 Duet Operating Manual v1.1.01 65 5. Financial Transactions 5.1. Card and Transaction Types A financial transaction involves the tr

5. Financial Transactions 66 Moneris Vx810 Duet Operating Manual v1.1.01 5.3. Card Entry Options 5.3.1. Magnetic Stripe Cards - Swipe • Look for

5. Financial Transactions Moneris Vx810 Duet Operating Manual v1.1.01 67 • Manual Credit Transactions 5.4.1. Processing a Purchase Follow the pro

5. Financial Transactions 68 Moneris Vx810 Duet Operating Manual v1.1.01 To process a Correction: 1. On the applications menu, select DEBIT & C

5. Financial Transactions Moneris Vx810 Duet Operating Manual v1.1.01 69 7. When the final amount of the purchase is known, process a Pre-Authoriza

5. Financial Transactions 70 Moneris Vx810 Duet Operating Manual v1.1.01 Note: If processing the Pre-Authorization Completion on a Private Label Ca

5. Financial Transactions Moneris Vx810 Duet Operating Manual v1.1.01 71 To process an Advice: 1. On the applications menu, select DEBIT & CRED

Table of Contents vi Moneris Vx810 Duet Operating Manual v1.1.01 8.7. Ernex Reports 96 8.7.1. Ernex Transaction List 96 8.7.2. Ernex Transacti

5. Financial Transactions 72 Moneris Vx810 Duet Operating Manual v1.1.01 B. Key in the card's expiry date and press OK. The "Validation C

5. Financial Transactions Moneris Vx810 Duet Operating Manual v1.1.01 73 4a. Swipe the private label credit card on the terminal. If the "Las

5. Financial Transactions 74 Moneris Vx810 Duet Operating Manual v1.1.01 Manually Processing Credit Card Transactions UNDER the Floor Limit While t

Moneris Vx810 Duet Operating Manual v1.1.01 75 6. Admin Transactions • Logging On • Logging Off • Re-Initializing the Terminal • Demo Mode •

6. Admin Transactions 76 Moneris Vx810 Duet Operating Manual v1.1.01 6.3. Re-Initializing the Terminal This function sends information about the t

6. Admin Transactions Moneris Vx810 Duet Operating Manual v1.1.01 77 • Pre-Authorization Completion • Pre-Authorization Deletion • Advice 6.4.2.

6. Admin Transactions 78 Moneris Vx810 Duet Operating Manual v1.1.01 5. At the "Demo Mode" prompt, select On. If the "Batch Not Empt

Moneris Vx810 Duet Operating Manual v1.1.01 79 7. Reports • Stored Transactions • Merchant Sub-Totals • Clerk Sub-Totals • Deposit Totals •

7. Reports 80 Moneris Vx810 Duet Operating Manual v1.1.01 To print the Merchant Sub-Totals Report: 1. On the applications menu, select DEBIT &

7. Reports Moneris Vx810 Duet Operating Manual v1.1.01 81 7.3.2. For All Clerks To print the Clerk Sub-Totals Report for all Clerks: 1. On the app

Moneris Vx810 Duet Operating Manual v1.1.01 1 1. Introduction 1.1. Getting Started You must prepare your terminal before you process transaction

7. Reports 82 Moneris Vx810 Duet Operating Manual v1.1.01 4b. To print the report for all terminals, press the (*) ASTERISK key, press OK and proce

7. Reports Moneris Vx810 Duet Operating Manual v1.1.01 83 7. Press CANC ANNUL to return to the transactions menu. 7.8. Batch Totals Report This re

7. Reports 84 Moneris Vx810 Duet Operating Manual v1.1.01 To print the EMV Parameters Report: 1. On the applications menu, select DEBIT & CREDI

Moneris Vx810 Duet Operating Manual v1.1.01 85 8. The Ernex Programs The Ernex programs allow you to offer your customers an electronic card-base

8. The Ernex Programs 86 Moneris Vx810 Duet Operating Manual v1.1.01 If the "Enter Amount" prompt appears, key in the dollar amount to be

8. The Ernex Programs Moneris Vx810 Duet Operating Manual v1.1.01 87 2. Select Void. The "Password:" prompt appears. 3. Key in the manage

8. The Ernex Programs 88 Moneris Vx810 Duet Operating Manual v1.1.01 8.2.5. Reprinting an Ernex Receipt This function prints a duplicate of a gift

8. The Ernex Programs Moneris Vx810 Duet Operating Manual v1.1.01 89 7. Press OK to print the Merchant Copy of the receipt and return to the GIFT &

8. The Ernex Programs 90 Moneris Vx810 Duet Operating Manual v1.1.01 5. Key in the 3-digit validation code on the back of the card and press OK. If

8. The Ernex Programs Moneris Vx810 Duet Operating Manual v1.1.01 91 The terminal displays "Approved" and prints the Customer Copy of the