VeriFone Vx810 Duet Specifications Page 65
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- TROUBLESHOOTING
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4. Configuring Your Terminal
Moneris Vx810 Duet Operating Manual v1.1.01 57
4.7. Configuring Tip Processing
4.7.1. Basic Tip Processing
To enable Basic Tip Processing:
1. Set the Tip Processing
parameter to On - Prompt.
2. Set the Tip % nn.nn
parameter to 0.
Note: Tip Processing is skipped on Signatureless Transactions
.
4.7.2. Enhanced Tip Processing
Note: On Pre-Authorizations and Pre-Authorization Completions, Enhanced Tip Processing works the
same way as Basic Tip Processing.
IMPORTANT: Enhanced Tip Processing is not available if an external PINPad is connected to
your terminal.
To enable Enhanced Tip Processing:
1. Set the EnhancedTipProc
parameter to On.
2. Set the Tip Processing
parameter to On - Prompt.
IMPORTANT: Basic Tip Processing must be enabled in order for Enhanced Tip Processing to
work.
To enable the No Tip option:
1. Make sure Enhanced Tip Processing is enabled.
2. Set the TipNone
parameter to On.
To configure the suggested tip percentage amounts:
1. Make sure Enhanced Tip Processing is enabled.
2. Set any of the Sug Tip% 1 nn
, Sug Tip% 2 nn and Sug Tip% 3 nn parameters to the desired percentage
amount (e.g., for 15%, key in 15).
Note: If all three parameters are set to 0, the customer is prompted for a percentage amount if he/she
selects the percentage option on tip prompting.
4.7.3. Gratuity Guidelines Printing on Pre-Authorization Receipts
To enable printing of Gratuity Guidelines:
1. Set the Gratuity Guide?
parameter to On.
2. Set all of the Sug Tip% 1 nn
, Sug Tip% 2 nn and Sug Tip% 3 nn parameters to a value greater than 0
(e.g., for 15%, 20% and 30%, key in 15, 20 and 30).
3. Set the Tip Processing
parameter to On - Prompt.
Note: Both the Enhanced Tip Processing feature and the Gratuity Guidelines feature make use of the Sug
Tip% parameters when enabled. However, these features operate independently of each other, and you do
not need to enable Gratuity Guideline Printing in order for Enhanced Tip Processing to use these
parameters.
- Moneris Vx810 Duet 1
- OPERATING MANUAL 1
- Table of Contents 3
- 1. Introduction 9
- 1.3.2. Caring for the Base 10
- 2. Features and Procedures 11
- 2.1.3. The Menu Feature 12
- The Applications Menu 13
- The Pre Auth Menu 14
- The REPORTS Menu 15
- The CONFIGURATION Menu 16
- The Setup Menu 17
- 2. Features and Procedures 25
- Comm Link Type 25
- Backup Support 25
- Settle Comm Type 25
- Card Imprt 25
- Main Menu/Keys 28
- CONFIGURATION 28
- 2.1.4. Demo Mode 29
- 2.2. Optional Features 30
- 2.2.1. Chip Cards 31
- 2.2.2. Contactless Cards 31
- 2.2.4. Tip Processing 32
- 2.2.5. Cashback 33
- 2.2.9. PAN Fraud Control 34
- 2.2.10. The Manager Password 34
- 2.2.12. Private Label Cards 35
- 2.3. Procedures 36
- Merchant Prompts 40
- Customer Prompts 40
- Basic Tip Processing 41
- Enhanced Tip Processing 42
- Standalone Vx810 42
- With the External PINPad 43
- Sequence Number 43
- 2.3.13. Reprinting Receipts 44
- 2.3.17. Cancelling a Report 47
- The terminal consists of: 49
- 3.5. The Terminal Keypad 51
- 3.7. The Chip Card Reader 53
- 3.8. The Integrated Printer 54
- 3.9. The External PINpad 54
- 4.1. Using Quick Setup 57
- 4.1.2. Parameters 58
- 4. Configuring Your Terminal 59
- Other Backup Support Options 62
- 4.7.1. Basic Tip Processing 65
- Totalling 66
- 4.9.3. Clerk Sub-Totalling 67
- 4.9.5. Deleting Clerk IDs 67
- 5. Financial Transactions 73
- 5.3. Card Entry Options 74
- 5.4. Transaction Procedures 74
- 5.4.2. Processing a Refund 75
- 5. Financial Transactions 76
- 5.4.7. Processing an Advice 78
- 6. Admin Transactions 83
- 6.4. Demo Mode Transactions 84
- 6.4.2. Functions 85
- 6.4.3. Entering Demo Mode 85
- 6.4.4. Exiting Demo Mode 86
- 7. Reports 87
- 7. Reports 88
- 7.4. Deposit Totals Report 89
- 7.7. Tip Report 90
- 7.8. Batch Totals Report 91
- 7.10. EMV Parameters Report 91
- 8. The Ernex Programs 93
- 8.2.4. Ernex Card Inquiry 95
- 8.3. Gift Card Transactions 96
- 8. The Ernex Programs 100
- 8.5.3. The Ernex Setup Menu 102
- 8.6.1. Ernex Batch Close 102
- First Initialization 103
- Re-Initialization 103
- 8.7. Ernex Reports 104
- 8.8. Ernex Configuration 107
- 8.9. Ernex Demo Mode 112
- 9. End-of-Day Procedure 115
- 9.1.2. System Close 116
- 9.4.1. By Terminal Name 117
- 9.4.2. For All Terminals 118
- 10. Troubleshooting 119
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